Farsi-English Bilingual Healthcare Customer Service Representative
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Job Description
Bilingual Healthcare Customer Service Representative supporting consumers by resolving healthcare benefit questions remotely from California. Engaging with customers and providing quality assistance.
Responsibilities:
- Answer incoming calls from customers
- Engage thoughtfully with customers to understand their needs
- Conduct research across multiple systems to resolve questions
- Provide clear, accurate information to help consumers navigate healthcare options
- Manage a high volume of interactions while maintaining quality and professionalism
- Follow a set schedule, including designated breaks and lunches
Requirements:
- At least 6 months of customer service experience
- Bilingual in English and Farsi
- High school diploma or equivalent
- Comfort working with computer systems and Windows based applications
- A distraction free, designated home workspace
- A secure, high speed wired internet connection (minimum 25 mbps)
Benefits:
- Health and wellness incentives
- Paid time off
- Tuition reimbursement
- Community minded culture
- Career and professional development opportunities
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