Bilingual Patient Intake – Front Desk Coordinator
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Bilingual virtual assistant coordinating patient intake, scheduling, referrals, and front-desk operations. Supporting a pain-management practice serving English- and Spanish-speaking patients.
Responsibilities:
- Answer incoming patient calls and make outbound calls as needed
- Communicate professionally with patients in English and Spanish
- Schedule, reschedule, and confirm patient appointments
- Conduct new patient intake
- Collect and accurately document patient demographics, contact information, insurance information, and other required intake documentation
- Assist patients with general questions and direct inquiries appropriately
- Manage and coordinate patient referrals
- Handle patient forms and routine front desk documentation
- Follow up with patients regarding appointments, referrals, missing information, forms, and administrative needs
- Maintain accurate and organized patient information in the Athena EHR/EMR system
- Support ongoing patients with routine front desk and administrative needs
- Follow established workflows, procedures, and confidentiality standards when handling sensitive patient information
- Coordinate with the in-house team to route patient concerns and administrative needs appropriately
- Provide reliable administrative support to maintain an efficient and positive patient experience
Requirements:
- Previous experience working in a medical office, healthcare practice, or medical virtual assistant environment is strongly preferred
- Hands-on experience with patient scheduling, appointment confirmations, referrals, patient communication, and general medical front desk support is highly preferred
- Experience conducting new patient intake and collecting patient demographics and insurance information is preferred
- Previous experience in pain management is not required; training will be provided
- Experience with Athena/Athenahealth EHR/EMR is an advantage but not required; training will be provided
- Previous virtual assistant experience is preferred but not mandatory if the candidate has strong relevant medical office/front desk experience
- No medical degree, nursing degree, or active medical license is required
- Must be bilingual in English and Spanish
- Must speak English and Spanish clearly and confidently when communicating with patients over the phone
- Must have strong written English communication skills
- Must demonstrate a professional, patient-friendly, and compassionate communication style
- Must be comfortable handling a high level of direct patient interaction throughout the workday
- Strong organizational and time-management skills
- Excellent attention to detail when documenting patient information, appointments, referrals, and intake details
- Ability to manage multiple administrative responsibilities while maintaining accuracy
- Comfortable making and receiving patient phone calls throughout the day
- Able to follow established SOPs and practice workflows
- Reliable, professional, and able to work independently in a remote environment
- Comfortable learning new healthcare systems and workflows
- Able to maintain patient confidentiality and handle sensitive healthcare information professionally
- Must submit an NBI Clearance and/or Local Police Clearance background check before onboarding
- Must be available for video meetings with the camera on when needed
- Must consistently work the required U.S. Central Time schedule
- Reliable laptop or desktop computer
- Stable high-speed internet connection of at least 25 Mbps
- Noise-canceling headset
- Working webcam for virtual meetings
- Quiet and professional work environment
Benefits:
- Dedicated HR & Contractor Support Team
- Premium VPN Access (Optional)
- HIPAA & Cybersecurity Training + Certification (Provided)
- Top 1% VA Performance Training
- Client-Approved U.S. Holidays
- Client-Approved Paid or Unpaid Time Off
- Access to Tools & Resources
- Optional Performance-Based Incentives
- Bonuses, incentives, or increased hours may be offered based on performance
Similar Jobs
Bilingual Guest Services Representative
Représentant bilingue du service aux invités répondant aux demandes par téléphone, courriel et clavardage pour Cineplex, exploitant de cinémas au Canada. Travail à domicile avec horaires flexibles.
Spanish Bilingual Interviewer
Spanish Bilingual Interviewer conducting high-volume candidate screening for Wing’s internal recruitment function. Recruiting virtual assistants and maintaining talent pipelines for client and operational needs.
Bilingual Referral Coordinator, Spanish Speaking
Bilingual Referral Coordinator coordinating referrals, insurance verification, and appointments for Pair Team’s underserved Medicaid and Medicare patients. Remote U.S. role requiring English-Spanish fluency and PST hours.
Bilingual Medical Scribe – Ophthalmology Experience Required
Remote bilingual medical scribe documenting ophthalmology visits in real time. Supporting doctors and patients across Nicaragua, Guatemala, Honduras, El Salvador, Peru, and Colombia.
Bilingual Family Resources Specialist
Bilingual Family Resources Specialist researching childcare, elder care, and hardship resources for ComPsych’s workplace well-being services. Delivering English and Spanish referral packages to clients.
Bilingual Mental Health Expert
Bilingual mental health expert evaluating AI-generated psychological content and clinical datasets for 24-MAG’s remote consulting platform. Providing multilingual, culturally sensitive expert feedback for responsible AI development.
Bilingual Patient Access – Phone Scheduling Representative
Remote bilingual patient scheduler supporting Otolaryngology appointment scheduling and patient access. Managing inquiries, registrations, records, and confirmations for Elevate ENT Partners.
Bilingual Nurse Navigator
Bilingual remote Nurse Navigator triaging patients through Pager Health’s AI-powered virtual care platform. Coordinating care, documenting in EMR, and improving telemedicine experiences.
Spanish Bilingual Market Research Interviewer
Spanish bilingual interviewer conducting telephone surveys for Ipsos, a global market research company. Recruiting respondents, assisting panel members, and recording survey responses.
Client Engagement, Portuguese/English Bilingual
Client Success Associate helping Gartner prospects and clients understand, onboard, and engage with Gartner’s business and technology insights. Supporting sales through tailored demonstrations and client calls.
Bilingual Referral & Authorization Coordinator – Cardiology
Bilingual Referral & Authorization Coordinator managing Epic workflows for cardiology practices. Verifying insurance eligibility and securing specialty-visit authorizations for U.S. healthcare patients.
Bilingual Virtual Customer Representative
Bilingual remote customer representative supporting Consumer Cellular subscribers, a wireless provider serving Americans 50+. Troubleshooting devices, billing, SIM cards, apps, and service issues in Spanish and English.
Corporate Spanish Trainer, English Bilingual
Corporate Spanish Trainer delivering live online lessons to professionals worldwide. Helping goFLUENT’s business clients build English and Spanish communication skills.
Corporate Spanish Trainer, English Bilingual
Corporate Spanish Trainer delivering live online Spanish lessons to business professionals. Helping global organizations strengthen employees' workplace communication through goFLUENT's technology and instruction.
Corporate Spanish Trainer, English Bilingual
Corporate Spanish Trainer delivering live online lessons to business professionals. Helping goFLUENT’s global clients build workplace communication skills through virtual instruction.
Corporate Spanish Trainer – English Bilingual
Corporate Spanish Trainer teaching business professionals online for goFLUENT’s global language-learning platform. Delivering interactive one-on-one and small-group lessons on a flexible remote schedule.
Clinical Support Expert, Bilingual French/English
Clinical Support Expert resolving complex dental cases for Dandy’s digital lab. Supporting Canadian doctors bilingually through escalations, QA, training, and doctor-lab coordination.
Health Coordinator, RN – Bilingual, Temporary
Bilingual RN answering clinical inquiries for Maximus’s CDC INFO national contact center. Providing science-based health information via phone, email, and chat.
Bilingual Tech Expert, Inglés B2
Bilingual customer support expert assisting customers with printer, scanner, and computer issues. Teleperformance delivers omnichannel customer experience and technical support services globally.
Bilingual Patient Coordinator, English – Spanish
Bilingual Patient Coordinator coordinating home healthcare services for patients and families. Managing HHA assignments, case documentation, communications, reports, and care updates remotely from Colombia.