Bilingual Personal Injury Demand Manager
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Job Description
Bilingual Personal Injury Demand Manager leading a remote Demand Department at The Ward Law Group. Focused on operational performance and team development in a fully remote environment.
Responsibilities:
- Lead and coach the Demand Department team
- Monitor department productivity and quality
- Conduct performance reviews and coaching sessions
- Improve workflows and operational efficiency
- Review KPIs and reporting
- Partner with firm leadership on department initiatives
- Ensure timely demand preparation and case progression
- Resolve escalated client or operational issues
- Support hiring, onboarding, and employee development
- Foster a culture of accountability and excellence
Requirements:
- 3+ years managing legal teams
- Plaintiff personal injury experience
- Experience leading performance-driven teams
- Strong English and Spanish communication skills
- Experience with Litify, Filevine, or similar case management software
- Excellent coaching and leadership skills
- Minimum of 3 years of management experience required
- Legal industry experience required; experience within a Plaintiff Personal Injury law firm strongly preferred
- Experience managing teams in performance-driven environments with measurable productivity and quality standards
- Experience conducting performance reviews, coaching conversations, audits, and performance improvement initiatives
- Strong leadership, organizational, and team development skills
- Ability to analyze data, identify trends, and implement process improvements
- Strong written and verbal communication skills
- Ability to manage multiple priorities and deadlines in a fast-paced environment
- Proficiency with case management systems, reporting tools, and Microsoft Office applications
- Reliable attendance, professionalism, and accountability
- Fluency in both English and Spanish required
Benefits:
- Fully remote position
- Leadership opportunity with a growing department
- Ongoing coaching and professional development
- Long-term career growth
- Collaborative and supportive team environment
- Opportunity to make a meaningful impact on client outcomes
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