Business Analyst – Workforce Analytics
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Job Description
Business Analyst in Workforce Analytics supporting Auto Glass Now at Driven Brands. Responsible for delivering insights to inform operational decisions and guide performance improvements.
Responsibilities:
- Partner with stakeholders across departments to understand objectives and define analytical needs
- Translate ambiguous business questions into structured analysis and clear recommendations
- Independently determine the appropriate analytical approach to solve business problems and provide actionable recommendations
- Document business logic, assumptions, KPIs, and requirements for the organization
- Clearly communicate & deliver analysis to audiences with varying levels of technical knowledge
- Build and maintain advanced Excel-based analytical files used to support recurring and ad-hoc decision-making
- Maintain, enhance, and update Excel-based forecasting models that support operational planning and capacity decisions
- Validate data accuracy and troubleshoot reporting discrepancies across multiple data sources
Requirements:
- 2-5 years of professional experience in Business Analytics, Workforce Management, capacity planning, or a related analytical role
- Bachelor’s degree in a quantitative, business, or analytical field (or equivalent experience)
- Advanced proficiency in Microsoft Excel, including advanced formulas, PivotTables, Power Query, and analytical problem-solving
- Working knowledge writing or using SQL queries to extract, validate, and analyze data
- Strong interpersonal & teamwork skills
- Effective analytical and problem-solving skills
- Attention to detail and strong business judgement
- Ability to manage multiple priorities while working independently in a fast-paced environment
Benefits:
- Health and wellness benefits
- Paid time off
- Holiday pay
- Access to myFlexPay program
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