Data Analyst – Customer Analytics
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Job Description
Data Analyst leading customer analytics, dashboards, and measurement frameworks for Granicus, a GovTech provider serving government agencies. Delivering insights that optimize digital communications and customer outcomes.
Responsibilities:
- Lead end-to-end analytics workstreams for assigned GXG customer engagements, from requirements definition through delivery, insight communication, and optimization recommendations
- Design, build, and maintain measurement frameworks defining KPIs, success metrics, and performance benchmarks for government digital communication programs
- Lead architecture, development, and optimization of dashboards and reporting solutions integrating multiple data sources
- Own data accuracy, reliability, and governance for workstream-level reporting outputs
- Define, document, and champion analytics standards, reporting methodologies, and data governance practices
- Make independent analytical and methodological decisions regarding approaches, metrics frameworks, visualization strategies, and tool architectures
- Author and maintain SOPs, analytics playbooks, reporting specifications, and knowledge-base documentation
- Serve as primary analytics contact for assigned customer engagements
- Lead requirements-gathering sessions and present data-driven findings and strategic recommendations to technical and non-technical audiences, including government stakeholders
- Mentor and coach junior analysts on SQL, data visualization, measurement strategy, and analytics best practices
- Conduct structured peer reviews and quality assurance of team deliverables
- Investigate, analyze root causes, and resolve data quality and consistency issues
- Establish preventive controls and documentation standards to reduce recurring errors
- Identify, evaluate, and introduce emerging analytics approaches, AI-enabled tools, and productivity technologies
- Lead research and proof-of-concept efforts to advance analytical capabilities
- Lead analytics-related Agile ceremonies, including sprint planning, backlog refinement, retrospectives, and stand-ups
- Define and track analytics acceptance criteria and delivery milestones
- Identify opportunities where data can improve customer program outcomes and service delivery
- Present evidence-based recommendations influencing customer measurement strategy
Requirements:
- 4–6 years of experience in a data analyst, analytics engineer, digital analyst, or reporting analyst role in a professional services, agency, or technology environment
- Demonstrated ownership of analytics workstreams, measurement frameworks, or reporting infrastructure, leading deliverables end-to-end
- Advanced SQL skills, including complex query design and multi-source data environments
- Expert-level proficiency in at least one major BI platform: QuickSight, Tableau, Power BI, or Looker
- Experience designing measurement strategies or analytics frameworks, including KPI definition and performance benchmarking
- Experience communicating analytical findings and recommendations to senior or executive-level stakeholders, including government clients
- Experience working across digital channels including email, web, surveys, CRM, and social, with cross-channel measurement design
- Experience mentoring or coaching junior analysts or reporting contributors, including structured peer review or quality assurance
- Experience with AI-assisted analytics tools and productivity platforms, used responsibly within data governance requirements
- Experience working within Agile/Scrum delivery frameworks in an analytics or data context
- Bachelor's degree in Analytics, Data Science, Statistics, Information Systems, Marketing, Business, or a related field, or equivalent practical experience
- Responsible for preserving the confidentiality, integrity, and availability of Granicus information assets
- Responsible for ensuring data privacy and completing required privacy training
- Preferred: experience in a digital agency, GovTech, or government-customer-facing analytics environment
- Preferred: familiarity with government digital communications programs
Benefits:
- Flexible Time Off
- Company-Wide Wellbeing Days
- Work From Home Reimbursement
- Multiple Health Plan Options, including a 100% employer-paid plan
- Employer HSA Contributions when enrolled in a High-Deductible Health Plan
- Fitness Reimbursement Program
- On-Demand Mental Health Support, including Headspace and other wellness tools
- Paid Parental Leave for birthing and non-birthing parents
- Traditional & Roth 401(k) with a generous company match
- Life & AD&D Insurance with 100% employer-paid coverage
- Online Learning Platforms
- Competitive Salary & Bonuses
- Remote work in a remote-first company
- Employee Resource Groups
- Coffee with Mark sessions
- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more
- Special guests discussing issues impacting employees
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