Business Intelligence Analyst
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Job Description
Business Intelligence Analyst at ALS Association contributing to data-driven insights and actionable recommendations. Working cross-functionally to support organizational priorities in a remote capacity.
Responsibilities:
- Reporting to the Director, BI and Data Operations, the Business Intelligence Analyst will contribute to data-driven insights and actionable recommendations that support organizational priorities
- Work cross-functionally with teams across the organization to understand the challenges each team faces and determine how data and process improvements can best address them
- Build and maintain Salesforce reports and dashboards based on business requirements and user needs, gathered directly from stakeholders across the organization
- Leverage AI tools such as Claude to create reports, analyses, data visualizations, and tools that extend beyond traditional Salesforce capabilities
- Identify and resolve data quality issues as they arise, utilizing tools such as Salesforce, Claude, Excel, and Tableau
- Collaborate with our Data Operations team as needed to investigate and address root causes
- Evaluate business processes, gather and document requirements, and work with peers within the Data and Technology team to implement solutions that drive efficiency
- Lead ongoing reviews and improvements of priority business processes across departments, partnering closely with department leads to understand needs and drive alignment
- Serve as both project lead and project team member depending on the initiative, managing projects independently from planning through completion, including regular communication of project status with relevant stakeholders
- Manage competing priorities and resources while monitoring deliverables to ensure timely completion
- Conduct user acceptance testing and incorporate feedback to validate that solutions meet business needs before deployment
- Translate data findings and process knowledge to support the Technology Enablement team in producing formal documentation
- Conduct meetings and presentations to share findings and next steps, and effectively communicate insights to stakeholders ranging from individual contributors to senior leadership
- Coach and guide end users on Salesforce reporting and interpreting data outputs to build data literacy across the organization.
Requirements:
- Bachelor's degree in business or a related field and/or comparable work experience
- A minimum of 2 years' experience in business analysis, data operations, or a related field; nonprofit experience preferred
- Exceptional analytical and conceptual thinking skills with a natural curiosity and drive to explore new approaches and tools
- The ability to influence stakeholders and work closely with them to determine acceptable solutions
- Advanced technical skills related to databases and data visualization tools, including Salesforce, Tableau, and Excel
- Experience with or openness to leveraging AI tools to enhance reporting and analysis
- Experience creating detailed reports and speaking to audiences ranging from individual contributors to senior leadership
- Strong written and verbal communication skills
- A proven track record of leading and supporting projects independently, following-through on commitments, and managing competing priorities
- Excellent planning, organizational, and time management skills
- A collaborative team player who builds strong relationships across departments.
Benefits:
- Healthcare benefits
- 401(k) plan with employer match
- Short-term and long-term disability coverage
- Basic life insurance
- Well-being benefits
- Paid time off
- Several paid holidays
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