Business Operations Specialist
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Job Description
Business Operations Specialist coordinating staffing, GTM requests, reporting, and documentation for Salsify’s digital commerce platform. Supporting Sales, Marketing, Global Services, and Revenue Operations in Portugal.
Responsibilities:
- Support day-to-day execution of Salsify’s commercial and services operations engine
- Track services capacity, workload coordination, delivery scheduling, consultant availability, and project assignments in Kimble
- Process and triage incoming GTM field enablement and operational requests
- Coordinate request distribution, task completion, and operational deliverables with GTM managers
- Coordinate cross-functional handoffs between Sales, Marketing, Global Services, and Revenue Operations
- Support administrative steps as deals transition from sales to active implementation
- Maintain SOPs, service playbooks, workflow guides, change logs, and team enablement sites in Confluence and Google Docs
- Gather, organize, consolidate, and format operational inputs and reporting in Google Sheets
- Prepare capacity summaries, pipeline updates, team availability updates, performance decks, and ad-hoc operational reports
- Provide basic administrative support, user updates, troubleshooting, and process guidance across Salesforce, Kimble, Gong, and Jira
- Act as a first line of contact for operational inquiries and escalate complex system or architectural issues
- Gather feedback from delivery leads, sales representatives, and marketing managers
- Provide cross-functional backup and operational support across the operations team
Requirements:
- Understanding of Salsify’s product, field dynamics, and cross-functional delivery motions
- Strong organizational skills and collaborative mindset
- Ability to support sales, marketing, and global services operations
- Experience or ability to track staffing allocation, services capacity, workload, and scheduling in Kimble
- Ability to triage GTM support and field enablement requests
- Ability to coordinate tool access, request distribution, task completion, and operational deliverables
- Ability to maintain SOPs, playbooks, workflow guides, change logs, and knowledge bases
- Proficiency with Google Sheets and Google Docs
- Familiarity with Confluence
- Familiarity with core GTM and Services platforms such as Salesforce, Kimble, Gong, or Jira
- Ability to provide basic troubleshooting, user updates, and process guidance
- Ability to gather and format operational reporting, capacity summaries, pipeline updates, and performance slides
- Willingness and ability to collaborate across Sales, Marketing, Global Services, and Revenue Operations
- Ability to surface scheduling bottlenecks, data gaps, and field requests to the Senior Manager of GTM Operations
Benefits:
- Equity in the form of stock options for all Salsify employees
- Health and medical benefits for full-time employees
- Paid time off (PTO) for full-time employees
- Total Rewards plan for full-time employees
- Potential commission plan or bonus incentive for eligible roles
- Reasonable accommodations during the application, interview, and employment process
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