Business Operations Manager
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Job Description
Business Operations Manager supporting Spain operations at Krystal Biotech, a gene therapy company. Managing office processes, vendors, budgets, tenders, materials, and 3PL coordination.
Responsibilities:
- Oversee office management activities in close cooperation with the HQ Office Manager
- Handle daily activities essential for the smooth running of the business
- Support implementation and execution of company processes, policies, and procedures
- Manage vendor contracting, Purchase Order requisitions, Veeva approval processes, and payables and receivables
- Manage the local process of placing tenders to hospitals
- Track expenditures against budget and build accruals
- Support the field team with local and regional events
- Oversee medical, sales, and marketing material inventory management, printing, and distribution
- Support demand planning and budgeting for Italy
- Manage the Third Party Logistic (3PL) customer service relationship and queries, dispatching them to relevant internal stakeholders
- Track 3PL customer service performance indicators (KPIs)
- Track policies and procedures to improve accuracy and customer satisfaction
Requirements:
- Bachelor’s degree with at least 5 years of experience in customer service, commercial operations, or finance, preferably in the healthcare industry
- Ability to handle multiple tasks
- Well-developed project management skills
- Ability to work under pressure and within time and resource constraints
- Proven track record of setting up/optimizing processes and organizing complex environments
- Strong teamwork and cross-functional collaboration skills
- Problem solving and proactive mindset
- General knowledge of local compliance requirements
- Solution oriented and pragmatic
- High proficiency in English
- Local language at a mother tongue level
Benefits:
- Equity Compensation
- Medical and Prescription Drug Coverage
- Dental and Vision Insurance
- Short and Long-Term Disability Insurance
- 401(k) With Company Match
- 401(k) Annual Student Loan Match Program
- Paid Holidays
- Paid Time Off
- Flexible Spending Accounts (Health Care & Dependent Care)
- Health Savings Account
- Employee Assistance Program & Benefits Concierge App
- AD&D and Life Insurance
- Wellness Rewards Program
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