Business Systems Analyst – IT Infrastructure, Contract
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Job Description
Business Systems Analyst managing IT infrastructure services for an innovative software services startup. Responsible for translating business needs into functional and technical requirements while supporting IT initiatives.
Responsibilities:
- Gather, analyze, and document business requirements related to IT infrastructure services.
- Translate business needs into functional and technical requirements for infrastructure teams.
- Work closely with infrastructure, cloud, network, security, and operations teams to design solutions.
- Support planning and implementation of infrastructure initiatives, including cloud and on-prem upgrades.
- Analyze current infrastructure processes and identify gaps, risks, and improvement opportunities.
- Support ITIL processes such as Incident, Change, Problem, and Service Request Management.
- Participate in service design, capacity planning, and availability planning activities.
- Assist in impact analysis and root cause analysis for infrastructure incidents.
- Develop process flows, use cases, and documentation for infrastructure services.
- Coordinate UAT and validation of infrastructure-related solutions and enhancements.
- Act as a point of contact for stakeholders, ensuring clear communication and expectation management.
Requirements:
- MBA with 3-5 years of professional experience (any specialization, preferably with a strong interest in technology, digital transformation, or business systems).
- Excellent verbal and written communication skills, with the ability to engage effectively with cross‑functional teams and stakeholders.
- Basic working knowledge of modern collaboration and analytics tools, including:
- SharePoint
- Power BI
- Chatbots / conversational AI tools
- Other AI‑driven productivity or automation applications
- Demonstrated eagerness to learn, strong adaptability, and ability to work in dynamic IT and business environments.
- A proactive attitude toward understanding business processes, technology workflows, and system improvements.
- Ready to work on contract
Benefits:
- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development
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