Call Center Agent – Credit Protection
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Job Description
Call Center Agent advising German customers on credit protection after loan completion for smava, an online credit comparison platform. Selling tailored insurance solutions by phone through digital tools, without cold calling.
Responsibilities:
- Advise customers on credit protection following loan completion
- Advise customers by phone on relevant insurance products
- Assess customers' individual needs
- Offer tailored solutions using internal systems
- Take individual preferences into account and ensure high customer satisfaction through a service-oriented approach
- Use modern communication tools and partners' digital completion options
- Work in a sales team of around 40 sales colleagues
Requirements:
- Some experience in sales or customer-facing roles, e.g., sales or telesales
- Service-oriented attitude
- Passion for loans
- Strong communication skills and a persuasive, open, and professional manner on the phone
- High reliability
- Proactive and committed work ethic
- Motivation for personal and professional development
- Ideally, completed commercial apprenticeship or business-related vocational training
Benefits:
- Uncapped commission
- Internal career programs
- Training and development opportunities
- Coaching programs
- Fully remote (Germany-wide)
- Fully digital onboarding
- Required equipment provided and shipped before starting the job
- 30 days annual leave
- 10 additional child sick days on top of the statutory entitlement for parents
- Partnerships with sports and fitness providers
- Diverse and inclusive working environment
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