Senior Contact Center Agent – Automotive Topics
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Senior contact center agent supporting Volkswagen automotive customers with multilingual inquiries, complaints, and technical issues. Updating CRM databases and reporting product malfunctions remotely.
Responsibilities:
- Answer customer inquiries about products and services, including staff, website, company, vehicle-specific, electromobility, service, sales, redirects, and contact details
- Acknowledge and resolve customer complaints
- Process inquiries received via multichannel
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions
- Assist in training new employees when requested by management
- Update internal databases with technical issues and useful customer discussions
- Inform customers about new features and functionalities
Requirements:
- High school diploma or equivalent (preferred)
- Minimum 4 years of experience as a Customer Care Specialist or in a similar Customer Service Representative (CSR) role (preferred)
- Native-level German or minimum C1 proficiency (mandatory)
- Fluent in English (is a plus)
- Familiarity with the automotive industry (considered an advantage)
- Experience using help desk software and remote support
- Solid understanding of CRM systems
- Excellent communication and problem-solving skills
Benefits:
- Competitive Salary and Benefits
- Opportunity for rapid growth in the company
- Training according with your path career
- Collaborative work environment
- Multicultural teams
- Proactive support
Similar Jobs
Senior Contact Center Agent – Automotive Topics
Senior contact center agent answering German-speaking customers’ automotive inquiries for Volkswagen Group Services. Resolving complaints, reporting malfunctions, and maintaining technical support databases remotely.
Call Center Team Lead
Call Center Team Lead handling patient calls, insurance billing, payments, and account escalations for Assembly Health. Supporting and educating offshore call center staff.
Teleoperador, Productos HOGAR
Teleoperador remoto contactando clientes de servicios hogar para Partner Service, contact center de telecomunicaciones. Ofreciendo mejoras en internet, cable y telefonía.
Teleoperador C2C – Entel
Teleoperador remoto para vender portabilidad Entel Perú. Realizando llamadas, explicando servicios y asesorando clientes durante la compra.
Teleoperador – C/S Experiencia
Teleoperador de ventas remoto para Netcall Perú, socio de ENTEL en telecomunicaciones. Ofrecimiento de líneas, portabilidades y planes mediante llamadas comerciales.
Teleoperador
Teleoperador remoto de ventas de servicios ENTEL para Netcall Perú. Gestionando llamadas, portabilidades, líneas adicionales y objetivos comerciales.
Bilingual Call Center Representative
Bilingual call center representative supporting Healthfirst Medicare Advantage and long-term-care enrollment. Handling member calls, eligibility research, appointment scheduling, and Salesforce documentation remotely.
Atención al Cliente, Call Center
Asesor de atención al cliente remoto para Claro Perú. Resolución de dudas y consultas sobre líneas móviles en turno tarde.
Asesor Call Center
Asesor remoto de call center contactando clientes y ofreciendo internet, cable y telefonía. Partner Service opera servicios de outsourcing de ventas y atención al cliente.
Teleoperador(a) C2C
Teleoperador de ventas remotas para Entel Perú, gestionando líneas nuevas y renovaciones. Asesorando clientes y cumpliendo objetivos mediante sueldo fijo y comisiones.
Teleoperador, Planilla Completa
Teleoperador de ventas remoto para Netcall Group, socio de ENTEL en telecomunicaciones. Ofrecimiento de líneas, portabilidades y planes, cumpliendo objetivos comerciales.
Teleoperador, Experiencia en C/S
Teleoperador remoto de ventas ENTEL para Netcall Group, empresa peruana de telecomunicaciones. Ofrecimiento de líneas, portabilidades y planes, con registro de ventas y cumplimiento de objetivos.
Call Center, Con o sin experiencia
Teleoperador remoto outbound ofreciendo beneficios de Entel a clientes de otros operadores. Gestionando ventas de portabilidad para NetCall Perú, empresa de telecomunicaciones.
Supervisor Call Center, Catalan/Valencian/Basque/Galician – Nativo
Supervisor de call center remoto liderando equipos de atención multilingüe en BRM S.A.S. Gestionando métricas, formación y mejora de operaciones para clientes.
Atención al Cliente, Call Center
Asesor de atención al cliente remoto para Claro Perú en MDY Contact Center. Resolución de consultas sobre líneas móviles en turno mañana.
Atención al Cliente, Call Center
Asesor de atención al cliente remoto para Claro Perú en MDY Contact Center. Resolución de consultas sobre líneas móviles mediante call center.
Call Centre Agent, English/French
Remote bilingual call centre agent answering inquiries and scheduling assessments for Kumon’s education program. Supporting families through phone service and Salesforce collaboration.
Call Center Representative
Sleep Coach conducting outbound calls for WellSky, a healthcare technology company, to drive CPAP supply reorders. Promoting replacement equipment while maintaining patient compliance and satisfaction.
Asesor Call Center, Remoto
Asesor de call center remoto para NETCALL, socio de ENTEL, realizando televentas outbound de líneas, portabilidad y servicios adicionales. Gestión de llamadas y ventas desde casa.
Teleoperador, Planilla Completa, Experiencia C/S
Teleoperador remoto de Netcall Perú, empresa de telecomunicaciones aliada de ENTEL. Vendiendo líneas, portabilidades y planes mediante llamadas a clientes.