Call Center Agent – Full-Time (m/f/d)
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Job Description
Kundenberater für Digitalagentur zur Amazon-Optimierung von Onlinehändlern. Telefonische Beratung, Bedarfsanalysen und Terminplanung für Strategieberater.
Responsibilities:
- Communicate by phone with potential customers on a daily basis
- Explain the company’s services to prospects and answer their questions
- Offer potential customers a free consultation with an expert
- Support strategy consultants with operational tasks
- Schedule, prepare, and follow up on strategy consultant appointments
- Conduct needs analyses and assess customers’ suitability for working together
- Provide customer consulting and sales support for a digital agency that helps online retailers position their products on Amazon
Requirements:
- Completed vocational training is helpful but not required
- Ability to follow established processes
- Quick learner with a high level of discipline
- Strong communication skills and a keen eye for precision
- Friendly and personable manner
- Pleasant and engaging voice
- Clear, accurate, and error-free written German
- No prior sales experience required
- Career changers welcome
Benefits:
- Opportunities for professional development and career advancement, with annual salary increases
- Transparent salary progression structure
- Annual salary increases, with faster progression for strong performance
- Performance evaluation based on measurable results
- Digital training platform
- Weekly practice sessions with one-on-one support
- Monthly employee development meetings
- Regular feedback with suggestions for improvement
- Remote work: work from home or from the office
- Clear guidelines and structured processes
- Defined area of responsibility for personal development
- Appreciative leadership style and family-like working environment
- Modern work culture and dynamic team
- Fixed working hours: 8:00 a.m.–4:30 p.m.
- State-of-the-art Apple devices
- Free beverages
- Regular training and coaching
- Access to extensive knowledge from sales training programs
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