Call Center Counselor
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Job Description
Call Center Counselor supporting CarePoint Response’s behavioral-health crisis system. Assessing callers, coordinating referrals, and facilitating transitions to recovery services.
Responsibilities:
- Support individuals receiving care by coordinating transitions across the system of care
- Serve as a key point of engagement for callers
- Assess needs across mental health, medical, and social service domains
- Complete needs assessments and other appropriate tools
- Initiate and submit referrals to medical and behavioral health care, community programs, and service providers
- Monitor progress toward individualized goals
- Facilitate timely access to services, including residential admissions when appropriate
- Collaborate with individuals, care teams, community stakeholders, and multidisciplinary teams
- Participate in supervision and team meetings
- Maintain working knowledge of care partners, service providers, and system stakeholders
- Support residential admissions through the bed registry and external stakeholders
- Follow program, department, and company policies and complete assigned duties
Requirements:
- High School Diploma, GED, or Equivalent, Required
- College degree in Human Services or related field, Strongly Preferred
- One year work engagement or experience with individuals living with dynamic and complex behavioral health needs, Preferred
- One year community health or lived experience, Preferred
- Person-centered, evidence-based practices
- Ability to assess mental health, medical, social, and other service needs
- Ability to initiate referrals to medical and behavioral health care, community programs, and service providers
- Ability to collaborate with multidisciplinary care teams and community stakeholders
- Available for Tuesday-Saturday or Sunday-Thursday shifts, 11:00pm-7:00am
- No travel required
Benefits:
- Medical, Dental, and Vision Insurance
- 403(b) Retirement Plan
- Generous PTO – Vacation, Sick, Personal, and Holidays
- Tuition Reimbursement & Professional Development Support
- Mission-driven, innovative team environment
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