Call Center Triage Registered Nurse
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Job Description
Remote triage nurse providing telephonic care for Oak Street Health patients. Handling clinical requests, documentation, appointments, refills, and transportation coordination.
Responsibilities:
- Extend care during and outside regular Oak Street Health clinic hours by addressing patients’ medical, social, and psychological needs telephonically
- Provide confident and professional service to OSH patients
- Follow the current Prescription Refill policy
- Remain engaged with patients without background distraction
- Document clearly and precisely during calls
- Complete documentation for all patient requests before ending calls
- Check the CareReq queue and ensure CareReqs are complete
- Complete tasks and requests within the role’s scope and ability
- Schedule off-cadence or requested patient appointments
- Arrange transportation for clinic visits
- Strive to meet organizational and departmental metrics
- Perform other duties as assigned
Requirements:
- Active, non-probationary state Registered Nurse license in all states of OSH practice
- Proficient PC skills and computer literacy
- Basic Google Suite skills and ability to navigate systems
- Prior remote work experience
- Ability to obtain high-speed internet and hardwire equipment to router/modem
- Distraction-free and private remote work environment
- Reliable dependent care during working hours
- Ability to provide own transportation when on-site support is required for employees located within 50 miles of a physical OSH location/center
- Ability to participate in classroom-style remote training sessions
- High conscientiousness, professionalism, and reliability in a remote work environment
- Ability to manage time and work autonomously with consistent reliability
- Ability to work flexible shifts, including evenings, weekends, and holidays
- US work authorization
- Ability to complete continuing education and licensure requirements
Benefits:
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being
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