Care Navigator
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Job Description
Remote Care Navigator coordinating clinical communication, EHR workflows, referrals, and patient follow-up. Supporting PeopleOne Health’s value-based primary care and member experience.
Responsibilities:
- Answer incoming clinical phone calls and resolve patient needs or escalate appropriately
- Manage telephone encounters, follow-up calls, and member success communications
- Support decommissioning activities with continuity of care coordination
- Prepare charts for upcoming visits, ensuring accuracy of history, medications, and pending orders
- Manage Phreesia tasks, including intake forms, consents, messaging, and patient-submitted schedule requests
- Conduct virtual visit clinical intake
- Monitor and manage eCW tasks, particularly test results and orders requiring follow-up
- Assist with fax inbox routing
- Schedule and coordinate referral appointments and follow up on referral notes and documentation
- Collaborate with providers and care team members to close loops on labs, imaging, and specialist referrals
- Assist in clinical call management to ensure patient needs are addressed promptly
- Proactively manage orders, documentation, and task follow-up to support provider efficiency
- Participate in staff meetings, huddles, and training sessions
- Contribute to continuous improvement initiatives involving workflows, processes, and patient experience
- Perform other related duties as assigned to support patient care and organizational goals
Requirements:
- High school diploma or equivalent required
- Completion of a Medical Assistant program from an accredited institution is preferred
- Certification as a Medical Assistant (CMA, RMA, CCMA, or equivalent) preferred
- Minimum of 2–5 years of experience as a Medical Assistant in a primary care, specialty care, or urgent care setting
- Experience with telehealth or remote patient care support preferred
- Prior experience with eClinicalWorks (eCW) or comparable EHR strongly preferred
- Strong understanding of clinical workflows, patient care coordination, and medical documentation
- Proficiency in electronic health record (EHR) systems
- Ability to manage multiple priorities with accuracy and efficiency in a remote environment
- Excellent verbal and written communication skills, with a patient-centered and empathetic approach
- Strong organizational, time management, and problem-solving abilities
- Ability to work independently while collaborating with a dispersed clinical team
- Ability to remain in a stationary position while working remotely for extended periods
- Frequent use of a computer, keyboard, telephone, and headset
- Ability to communicate clearly and effectively with patients and staff by phone and electronic messaging
- Minimal physical exertion required; occasional lifting of files or office equipment up to 10 pounds
- Specific vision abilities required include close vision and adjusting focus
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