Care Navigator
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Job Description
Care Navigator supporting Curana Health’s senior-care providers and patients remotely. Managing EHRs, scheduling, patient communications, records, and provider coordination.
Responsibilities:
- Address patient and durable power of attorney (DPOA) inquiries via telephone
- Respond to patient or caregiver messages received via the Curana Patient Portal
- Assist patients with scheduling follow-up appointments with Curana Providers or specialists
- Manage electronic health records (EHR) and ensure accurate and up-to-date patient records
- Coordinate documents needed for provider review or signature
- Facilitate provider orders and escalate findings
- Maintain patient rosters for patients enrolled in APCM and GUIDE
- Support provider scheduling
- Assist with prior authorizations
- Obtain patient records and diagnostic test results
- Answer and manage incoming calls professionally and courteously
- Collaborate with the Curana Interdisciplinary Care Team to ensure seamless communication within the health network
- Perform other duties as assigned
Requirements:
- High school diploma or equivalent
- 1+ years of experience working in a medical office, Senior Living Community engagement, or other related fields
- 1+ years of experience in Electronic Health Record (EHR) documentation or other practice management tools
- Extensive understanding of medical terminology
- Ability to interpret medical records, lab results, and appointment notes
- Basic knowledge of reviewing patient screening tools and identifying changes over time
- Ability to work in an environment free of distractions
- Excellent organizational and time management skills with the ability to prioritize tasks
- Skilled at handling multiple tasks simultaneously
- Proficient computer skills and ability to adapt to various technology platforms
- Prior experience with virtual triage preferred
- Bilingual or multilingual communication skills preferred
- Reliable high-speed internet connection
Benefits:
- 100% remote position
- Reliable high-speed internet connection required
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