Care Navigator
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Job Description
Remote Care Navigator coordinating patient outreach, appointment scheduling, and referral closure for TEKsystems healthcare clients. Documenting compliant records and supporting high-quality patient outcomes.
Responsibilities:
- Conduct timely outreach via phone, text, and email to schedule appointments and provide culturally responsive education to reduce no-shows
- Prioritize referral tasks to meet SLAs, coordinate with specialty providers, and track statuses to ensure successful loop closure
- Document all interactions accurately in EMR/CRM systems, adhering to standardized templates and HIPAA regulations for audit-ready records
- Monitor personal queues and dashboards to prevent delays while following internal QA workflows to ensure high-quality patient outcomes
Requirements:
- 2 years of healthcare customer service/administration experience
- Experience with medical terminology
- EMR experience/patient portal experience
- Insurance knowledge/EOB knowledge
- Excellent communication skills
- Microsoft Office proficient
Benefits:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
- Room for advancement
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