Claim Quality Assurance Supervisor – Material Damage
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Job Description
Claims QA Supervisor leading material damage, total loss, and salvage teams for specialty auto insurer Aspire General. Driving quality, compliance, coaching, and claims process improvement.
Responsibilities:
- Lead, coach, mentor, and develop a team of Material Damage Specialists, Total Loss Adjusters, Salvage Specialists, and Field Appraisers
- Monitor workload distribution and implement load-leveling strategies to improve cycle times and operational efficiency
- Conduct file audits and quality reviews to ensure compliance and consistency
- Manage employee performance, development plans, and performance evaluations
- Foster accountability, collaboration, training, and continuous improvement
- Ensure timely and accurate resolution of claims according to company standards and industry best practices
- Oversee total loss and salvage claim handling processes
- Monitor claim quality and regulatory compliance
- Ensure compliance with insurance codes, including vehicle inspection requirements following repairs
- Review operational performance metrics and implement corrective actions
- Develop, maintain, and improve claims policies, procedures, workflows, and best practices
- Create and maintain tow and storage charge surveys to assess reasonable versus unreasonable charges
- Identify process improvement and system enhancement opportunities
- Partner with leadership and IT teams to improve operational efficiency and workflow automation
- Stay current on state insurance regulations and industry changes
- Support staff training, technical development, and claims education initiatives
- Provide technical guidance and promote professional growth
- Produce correspondence, reports, and claim documentation
- Provide leadership with operational reporting and performance updates
- Escalate risks, concerns, and operational issues
- Partner with Human Resources on attendance, performance, and employee relations matters
Requirements:
- Minimum 7+ years of Property & Casualty insurance experience
- Extensive vehicle estimating experience
- Extensive experience handling property damage claims
- Prior experience leading, mentoring, and developing claims teams
- Strong knowledge of insurance industry practices, claims handling standards, regulations, and terminology
- Experience managing high-volume workloads while maintaining service and quality standards
- Excellent leadership, coaching, and performance management skills
- Strong analytical, organizational, and decision-making abilities
- Proficiency with Microsoft Office Suite, claims systems, and Windows-based applications
- Ability to pass a background check
- Ability to work effectively in a fast-paced, paperless environment while managing multiple priorities
- Preferred: Total Loss leadership experience
- Preferred: Salvage operations experience
- Preferred: Material Damage management or supervisory experience
- Preferred: California claims handling experience
- Preferred: Multi-state claims handling experience
- Preferred: Experience managing vendor relationships, repair facilities, and appraisal operations
- Strong leadership and team development skills
- Expert property damage and vehicle estimating knowledge
- Excellent analytical and critical-thinking abilities
- Proven ability to manage competing priorities
- Strong communication and conflict resolution skills
- Sound judgment and decision-making capabilities
- Exceptional organizational and planning skills
- Commitment to customer service excellence and quality outcomes
Benefits:
- Fully remote work arrangement
- Alternative work schedules may apply based on business needs
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