Claims Service Center Associate
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Job Description
Claims Service Center Associate handling claims inquiries and providing service to policyholders. Investigating cases, coordinating services, and resolving issues in a fast-paced environment.
Responsibilities:
- First point of contact for policyholders, agents, and claimants during a loss
- Provide empathetic, high-quality service
- Accurately report new claims
- Answer claim-related questions
- Help customers navigate the claims process
- Investigate inquiries and verify coverages
- Coordinate services such as rental vehicles and towing
- Resolve issues through efficient, customer-focused solutions
- Maintain accurate documentation
- Contribute to continuous process improvements
Requirements:
- High school diploma or equivalency
- Associate degree preferred
- Two years of business or insurance experience, preferably claims, claim support or customer service experience
- Inbound call center experience preferred
- Insurance, customer service coursework, or designations preferred
- Good knowledge of insurance and claim terminology
- Ability to read and interpret basic coverages and policy limitations
- Ability to answer calls with empathy while asking probing questions and actively listening to customers
- Strong and accurate keyboarding and data entry skills in addition to basic knowledge of Microsoft Office Suite and Adobe PDF Viewer
- Ability to multi-task and meet deadlines
- Strong written and verbal communication skills
- Excellent telephone etiquette and customer service skills
- Ability to work in a fast-paced and team environment
Benefits:
- Health insurance
- Life insurance
- Paid time off
- 401(k) plan match
- Pension plan
- Tuition reimbursement
- Flexible work arrangements
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