Client Advocate
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Client Advocate managing client relationships and ensuring satisfaction at HealthMark Group. Serving as a liaison to deliver efficient services and support clients' needs effectively.
Responsibilities:
- Serve as your client’s official liaison so their needs are quickly heard and addressed.
- Know your clients’ needs and expectations for success, and what matters to them to build trust, keep them happy, and turn them into HealthMark loyalists.
- Expedite client issues to mitigate friction or noise that negatively impacts their work.
- Keep clients informed of relevant HealthMark educational information/tips to demonstrate knowledge and enhance our reputation as leaders in the industry
- Manage and track client satisfaction in HubSpot to prevent dissatisfaction or loss of account
- Document and track all client meetings, critical conversations, and client reported issues in HubSpot to ensure proper follow up, identify trends or areas for improvement
- Document all actions taken by you on a request for information in MedRelease to ensure transparency
- Be highly knowledgeable of MedRelease and EMR request routing to optimize client's usage of our services
Requirements:
- College degree or at least 3 years of experience working with client accounts
- Effective communication skills (verbal and written) that demonstrate a high degree of professionalism and positivity
- Expert in cross-functional collaborations and communications to ensure strong working relationships, expedite problem-solving, and find opportunities for shared improvements
- Strong organization skills; able to shepherd the right resources to ensure timely and successful completion of onboardings and projects
- Open to coaching and feedback to ensure you are growing and thriving in the role
- Self-sufficient and disciplined; able to work independently and with an eye on individual and team goals
- Able to stay positive and measured when faced with challenges, systematic in your work to keep clients happy, and eager to learn
- Knowledgeable of Microsoft applications including Excel; ideally experience with a CRM
- Ability to travel 25% for in-person client meetings and Company or team-mandated events
Similar Jobs
Client Advocate
Client Advocate responsible for assisting employees with benefit plan questions at OneDigital. Handling inquiries and coordinating client events within a collaborative team environment.
Senior Customer Advocate
CBP Customer Advocate ensuring customer needs are addressed through coordination with stakeholders and internal teams at AMERICAN SYSTEMS. Building relationships and improving customer experience across federal law enforcement organizations.
Senior Customer Advocate, English, German
Senior Customer Advocate providing email and chat support for clients’ products and services at Boldr. Interacting with customers and collaborating with teams to ensure satisfaction and resolution of inquiries.
Client Advocate Manager
Client Advocate Manager overseeing a team to drive client success in healthcare organizations. Responsible for managing relationships and delivering measurable business outcomes in health information systems.
Client Advocate
Client Advocate Executive at Solventum serving as a trusted advisor for healthcare organizations. Cultivating executive relationships and driving client success with strategic insights.
Senior Customer Advocate – Clinical
Clinical Senior Customer Advocate supporting ICU Medical customers with complex product and therapy issues. Collaborating across teams to enhance product adoption and customer satisfaction.
Customer Success Advocate
Customer Success Advocate aligning Motorola software with operational goals for U.S. State & Local Government clients. Managing relationships and ensuring product adoption and success.
Customer Success Advocate
Customer Success Advocate optimizing customer relationships and service delivery at Ciena. Ensuring financial accuracy and collaborating across teams to drive project success.
Senior Client Advocate
Senior Client Advocate at Sun Life facilitating client benefit inquiries resolution. Collaborating with teams to ensure optimal client experience and service delivery.
Client Success Advocate – Relationship Manager II
Client Success Advocate managing high-level relationships for strategic clients in the USA. Overseeing client satisfaction, project delivery, and identifying continuous improvement opportunities.
Customer Advocate – Seasonal
Seasonal Customer Advocate addressing client inquiries and complaints with empathy and professionalism. Collaborating with teams for timely service excellence in a fully remote capacity.
Customer Success Advocate
Customer Success Advocate handling inbound sales and service calls for 1-800 Contacts. Providing exceptional customer service and enhancing customer experiences remotely from approved states.
No more related jobs available.