Customer Advocate Specialist
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Job Description
Administrative support role handling customer advocacy tasks in mortgage services at Carrington Mortgage Holdings. Ensuring compliance and effective documentation in a legal environment.
Responsibilities:
- Create, maintain, file, and retrieve Customer Advocacy Department files.
- Maintain and update customer complaint file tracking system.
- Retrieve scanned documents and ensure data accuracy for reporting purposes.
- Maintain all internal/external email inboxes.
- Assist with exception reporting as needed.
- Review Advocate scanned mail and determine handling.
- Maintain accurate and complete records for documentation.
- Participate in internal and external routine audits.
- Provide general administrative support and other duties as needed.
Requirements:
- High School Diploma or equivalent work experience.
- One (1) to three (3) years administrative experience in a legal/complaint handling, corporate environment or residential mortgage servicing company required.
- Hours are 7:30 am - 4:00 pm PST.
Benefits:
- Comprehensive healthcare plans for you and your family.
- Discretionary 401(k) match of 50% of the first 4% of pay contributed.
- Access to fitness, restaurant, retail (and more!) discounts through our employee portal.
- Customized training programs to help you advance your career.
- Employee referral bonuses.
- Educational Reimbursement.
- Carrington Charitable Foundation contributes to the community through various causes.
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