Luxury Client Advocate
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Job Description
Luxury Client Advocate supporting UHNW clients for Veta Virtual’s luxury jewelry-industry client. Managing relationships, CRM records, follow-ups, and white-glove service remotely.
Responsibilities:
- Build and nurture long-term relationships with a portfolio of UHNW clients
- Advocate for clients throughout their journey with the sales team
- Anticipate client needs, coordinate next steps, and maintain seamless touchpoints without handling sales directly
- Manage client interactions and data accuracy in HubSpot and Podium
- Conduct timely, thoughtful follow-ups and maintain complete client histories
- Represent the unified assistant identity “Quinn” across client communications
- Coordinate internally via Slack and G Suite
- Support onboarding and operational workflows using Zendesk
- Proactively resolve client questions and concerns with resourcefulness and discretion
Requirements:
- 2+ years of client-facing experience in customer support, client relations, or client advocacy
- Direct experience in luxury retail or a luxury service industry is a strong plus
- Comfortable and confident engaging with ultra-high-net-worth (UHNW) clients
- Experience with CRM and client management tools such as HubSpot, Podium, or Zendesk
- Willingness to learn new systems required
- Excellent written and verbal English communication skills
- Strong organizational skills and a detail-oriented mindset
- Ability to manage high-priority relationships and tasks with precision
- Resourceful and intuitive approach to identifying and resolving issues
- Prior experience in luxury jewelry or another high-end consumer sector is a bonus
- Must be currently based in Latin America (LATAM) or Europe
Benefits:
- Competitive salary in USD per month, depending on experience
- Fully remote work
- 3 weeks of PTO per year
- U.S. holidays
- Opportunity to work with a prestigious client base in the luxury industry
- Supportive, mission-driven culture through Veta Virtual and its client
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