Client Success Advocate
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Job Description
Client Success Advocate responsible for managing client relationships and enhancing satisfaction in HR technology consulting. Facilitating contract renewals and identifying growth opportunities.
Responsibilities:
- Serve as the main point of contact for assigned clients
- Address client needs, resolve issues, and manage escalations promptly
- Drive contract renewals and pursue cross-sell and upsell opportunities
- Collaborate with internal departments to provide timely service
- Maintain accurate client information in Salesforce
Requirements:
- 3+ years of experience in client success, account management, or sales support within a B2B environment.
- Strong knowledge of Salesforce for account management, reporting, and client updates.
- Knowledge of HR technology services and trends is a plus.
- High aptitude in a 100% remote environment which also requires synchronous collaboration at a very fast pace.
Benefits:
- Proactive and client-focused
- Excellent relationship-building, communication, and problem-solving skills.
- Work in a fast-paced environment and manage multiple clients
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