Client Experience Coordinator, Fresh Grads
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Client Experience Coordinator supporting AECOM’s infrastructure consulting client-feedback programs. Managing surveys, data, reporting, documentation, and Client Development Team coordination.
Responsibilities:
- Provide entry-level coordination, administrative, data cleaning, and reporting support across the Voice of the Client program
- Support monthly Project Survey administration, Client Listening, and Bid Debriefs
- Support scheduling, survey administration, meeting coordination, document organization, note-taking, tracker updates, data preparation, and routine reporting
- Support stakeholder interviews, meetings, schedules, follow-up activities, and Client Listening scheduling
- Assist with meeting logistics, materials preparation, notes, trackers, and reminders
- Provide administrative support for the Client Development Team and assigned CDT activities
- Organize CDT documents, workshop notes, meeting notes, and follow-up materials
- Monitor the client feedback survey mailbox and respond to routine requests
- Enter and update data in Qualtrics, Salesforce/CFM, SharePoint, and other program tools
- Support survey setup, distribution, response tracking, follow-up coordination, and data updates
- Perform routine data cleaning and validation for survey reporting, dashboard exports, and program records
- Prepare recurring reports, dashboard exports, stakeholder report inputs, and presentation materials
- Update approved process documents, SOPs, reference materials, training content, SharePoint pages, Ecosystem content, and program resources
- Maintain organized digital files and content repositories
- Document process changes, provide status updates, and escalate risks, blockers, or unclear requirements
Requirements:
- Bachelor's degree and/or relevant work experience (fresh graduates are welcome)
- Basic proficiency in Microsoft Office tools, specifically Excel and PowerPoint
- Exposure to, or willingness to learn, Qualtrics, Salesforce/CFM, SharePoint, Power BI, or Monday.com
- Strong organizational skills and comfort with defined, process-driven work
- Interest in developing knowledge of client experience processes, client feedback systems, and reporting tools
- Ability to communicate and collaborate within a specific group of internal and external customers
- Ability to maintain customer relationships and respond to customer needs and requirements
- Thoroughness and attention to detail in reports, tasks, and documentation
- Ability to recognize routine process issues, follow documented steps, and escalate when guidance is needed
- Ability to organize work, follow priorities, meet deadlines, and communicate status clearly
- Must attend an in-person Day 1 onboarding at an AECOM office location
Benefits:
- Medical, dental, vision, life, AD&D, and disability benefits
- Paid time off
- Leaves of absence
- Voluntary benefits
- Perks
- Flexible work options
- Well-being resources
- Employee assistance program
- Business travel insurance
- Service recognition awards
- Award-winning training and development programs
- Resources to expand technical expertise and leadership skills
- Global and local project opportunities
Similar Jobs
Client Coordinator
Remote Client Coordinator processing healthcare cases, eligibility reviews, and medical records for TEKsystems. Supporting clients and providers while maintaining HIPAA-compliant, accurate case documentation.
Client Coordinator
Remote Client Coordinator processing healthcare cases, eligibility reviews, and medical records for TEKsystems. Managing accurate data entry, client communication, and HIPAA-compliant documentation.
Client Coordinator
Remote Client Coordinator processing healthcare cases, eligibility reviews, and medical records for TEKsystems. Managing documentation, client communications, and HIPAA-compliant case data.
Client Experience Coordinator
Remote Client Experience Coordinator helping hospitality clients plan vacations and experiences. Researching destinations, preparing quotes, assisting reservations, and coordinating travel details.
Client Project Systems Coordinator
Client Project Systems Coordinator administering Kantata project data for Lumanity’s life sciences consulting accounts. Aligning project delivery, finance operations, billing, and project completion processes.
Senior Coordinator, Client Experience
Senior client experience coordinator onboarding and supporting clinical research clients at Advarra. Managing CIRBI demonstrations, study transitions, satisfaction tracking, and issue resolution.
Client Coordinator
Remote Client Coordinator preparing medical claims, records, and referrals for MES Solutions. Managing case files, databases, inquiries, and quality-assurance workflows for independent medical reviews.
Client Coordinator
Remote Client Coordinator preparing medical claims, records, and referrals for MES Solutions’ independent medical review services. Managing case files, databases, inquiries, provider assignments, and quality-assurance workflows.
Client Coordinator
Client Coordinator managing client inquiries and supporting case workflow for the healthcare industry. Ensuring high-quality documentation and customer service across multiple departments.
Client Development Coordinator
Client Development Coordinator at FEDlogic managing proposals and contracts in a remote environment. Supporting business development efforts with organizational and communication skills.
No more related jobs available.