Client Coordinator
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Job Description
Remote Client Coordinator processing healthcare cases, eligibility reviews, and medical records for TEKsystems. Supporting clients and providers while maintaining HIPAA-compliant, accurate case documentation.
Responsibilities:
- Process cases through CMS and client portals, including entering, reviewing, and verifying eligibility and case information
- Prepare, enter, track, and maintain data accurately
- Retrieve medical records from external sources and upload them into internal databases
- Review documentation for completeness and accuracy
- Respond to client emails regarding case status, reports, concerns, and inquiries
- Communicate with providers, physicians, and clinicians to assign cases and update records
- Communicate with internal teams regarding pending reports and case progress
- Ensure compliance with HIPAA, CMS requirements, company policies, and quality standards
- Use multiple systems and databases to enter, retrieve, and manage case information
- Participate in virtual training and shadowing
- Meet accuracy and productivity expectations
Requirements:
- 2+ years of patient access, healthcare administration, or related experience
- Strong data entry and computer skills
- Proficiency with Microsoft Word, Outlook, and Excel
- Excellent written communication and professional email etiquette
- Strong attention to detail and organizational skills
- Ability to multitask and adapt quickly to changing priorities
- Ability to follow instructions and learn new systems quickly
- Comfortable working independently and performing repetitive tasks
- Experience reviewing eligibility preferred
- Healthcare industry experience preferred
- Salesforce experience preferred
- Independent Dispute Resolution (IDR) experience preferred
- Experience reviewing contracts, legal documents, or medical records preferred
- Reliable high-speed internet required
- Private, distraction-free workspace required
- Must be available Monday through Friday, 8:00 AM–4:30 PM CST
Benefits:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
- Fully remote opportunity
- Contract-to-hire potential
- Stable Monday-Friday schedule
- Gain valuable healthcare operations and case management experience
- Opportunity for long-term career growth and advancement
- Virtual training and shadowing on the first day
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