Client Coordinator
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Job Description
Remote Client Coordinator processing healthcare cases, eligibility reviews, and medical records for TEKsystems. Managing documentation, client communications, and HIPAA-compliant case data.
Responsibilities:
- Process cases through CMS and client portals, including entering, reviewing, and verifying eligibility and case information.
- Prepare, enter, track, and maintain data accurately.
- Retrieve medical records from external sources and upload them into internal databases.
- Review documentation for completeness and accuracy.
- Respond to client emails regarding case status, reports, concerns, and inquiries.
- Communicate with providers, physicians, and clinicians to assign cases and update records.
- Maintain communication with internal teams regarding pending reports and case progress.
- Ensure compliance with HIPAA, CMS requirements, company policies, and quality standards.
- Use multiple systems and databases to enter, retrieve, and manage case information.
- Complete virtual training and shadowing on the first day.
- Meet accuracy and productivity expectations.
Requirements:
- 2+ years of patient access, healthcare administration, or related experience.
- Strong data entry and computer skills.
- Proficiency with Microsoft Word, Outlook, and Excel.
- Excellent written communication and professional email etiquette.
- Strong attention to detail and organizational skills.
- Ability to multitask and adapt quickly to changing priorities.
- Ability to follow instructions and learn new systems quickly.
- Comfortable working independently and performing repetitive tasks.
- Reliable high-speed internet required.
- Private, distraction-free workspace required.
- Experience reviewing eligibility (preferred).
- Healthcare industry experience (preferred).
- Salesforce experience (preferred).
- Independent Dispute Resolution (IDR) experience (preferred).
- Experience reviewing contracts, legal documents, or medical records (preferred).
- Strong critical thinking and analytical skills (preferred).
- Must work Monday through Friday, 8:00 AM - 4:30 PM CST.
Benefits:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
- Fully remote opportunity
- Contract-to-hire potential
- Stable Monday-Friday schedule
- Opportunity for long-term career growth and advancement
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