Client Coordinator
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Job Description
Remote Client Coordinator preparing medical claims, records, and referrals for MES Solutions’ independent medical review services. Managing case files, databases, inquiries, provider assignments, and quality-assurance workflows.
Responsibilities:
- Coordinate and prepare medical claims, records, referrals, and supporting documentation for review and processing
- Retrieve and organize claim-related materials from multiple sources
- Ensure required documents are complete, accurate, and compiled into comprehensive case files
- Respond to client and representative inquiries about questions, report status, concerns, and information requests
- Enter and retrieve client or claimant information using systems and databases
- Maintain daily contact with the QA department regarding workflow and pending report status
- Contact providers for assignments and update the database
- File and archive open and closed cases
- Verify client information and document client-specific guidelines and rules in the system
- Work independently and with team members to address questions and return cases promptly
- Direct calls to other departments as needed
- Perform clerical duties including typing, filing, emailing, and proofreading
- Assist with customer complaints and quality assurance issues
- Notify management of report issues or concerns
- Ensure practices comply with state and federal safety and legal regulations
- Perform other assigned duties
Requirements:
- High school diploma or equivalent required
- Minimum one year clerical experience
- Experience in a medical office or insurance industry preferred
- Knowledge of general computers, fax, copier, scanner, and telephone
- Knowledge of software including Microsoft Word, Outlook, Excel, and the Internet
- Ability to be trained on and adhere to HIPAA regulations and compliance standards
- Qualified typist with a minimum speed of 40 W.P.M.
- Ability to follow instructions and management directions accurately
- Accuracy, thoroughness, responsibility for quality, and initiative to identify improvements
- Exceptional communication skills
- Ability to work independently, prioritize activities, and use time efficiently
- Ability to maintain confidentiality
- Ability to work in a positive, team-oriented environment
- Ability to stay focused under normal or heavy distractions
- Ability to work well under pressure or stressful conditions
- Ability to manage change, delays, or unexpected events appropriately
- Ability to follow company policies and procedures
Benefits:
- Competitive benefits
- Paid time off
- 401k
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