Client Coordinator
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Job Description
Client Coordinator managing client inquiries and supporting case workflow for the healthcare industry. Ensuring high-quality documentation and customer service across multiple departments.
Responsibilities:
- Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information
- Utilize appropriate systems and databases to enter client or claimant information and or retrieve information
- Maintain daily contact with the QA department regarding workflow and pending report status
- Contact providers for assignment and update database
- File and archive open and closed cases
- Verify all client information is current in the database and all client specific guidelines and or rules or information is documented in the system
- Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion
- Direct calls to other departments as needed
- Perform various clerical duties such as typing, filing, emailing, and proofreading
- Assist in resolution of customer complaints and quality assurance issue
- Notify management of any report issues or concerns
- Ensure all practices are carried out in accordance with state and federal safety and legal regulations
- Perform other duties as assigned
Requirements:
- High school diploma or equivalent required
- Minimum one-year clerical experience; or equivalent combination of education and experience preferred
- Experience in a medical office or insurance industry preferred
- Must possess complete knowledge of general computer, fax, copier, scanner, and telephone
- Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet
- Must be a qualified typist with a minimum of 40 W.P.M.
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
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