Client Service Representative
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Job Description
Client Service Representative at Envita Medical Center providing remote support to clients inquiring about services. Focused on excellent communication and problem solving.
Responsibilities:
- Respond to client inquiries via phone, email, and online chat in a timely and professional manner
- Provide accurate information regarding company products, services, and policies
- Resolve customer concerns and escalate complex issues when necessary
- Assist clients with account updates, order status, and general service requests
- Maintain accurate records of client interactions using CRM and company databases
- Follow up with clients to ensure complete resolution and customer satisfaction
- Coordinate with internal departments to address client needs efficiently
- Process customer requests and maintain confidential client information
- Meet quality, productivity, and response time standards
- Participate in virtual meetings, training sessions, and team collaboration
- Perform general administrative duties and other responsibilities assigned by management
Requirements:
- High school diploma or equivalent (Associate's degree is a plus)
- Previous customer service, client support, or administrative experience preferred but not required
- Excellent verbal and written communication skills
- Strong interpersonal and problem-solving abilities
- Proficiency in Microsoft Office and CRM software is preferred
- Strong organizational skills and attention to detail
- Ability to multitask and work independently in a remote environment
- Reliable high-speed internet connection and a dedicated home workspace
Benefits:
- Competitive salary
- Fully remote work environment
- Paid training
- Paid time off (PTO)
- Health, dental, and vision insurance
- 401(k) with company match
- Flexible work schedule
- Employee Assistance Program (EAP)
- Career advancement opportunities
- Performance-based bonuses
- Ongoing professional development and training
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