Client Services Agent
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Client Services Agent enrolling and supporting clients for Acumen Fiscal Agent, a national provider of household employment and home care solutions. Managing calls, paperwork, data entry, and compliance.
Responsibilities:
- Enroll, educate, and support Acumen clients throughout their lifecycle
- Support employers and employees during enrollment
- Process paperwork and manage electronic communications
- Perform accurate data entry across multiple databases while meeting deadlines
- Establish and maintain relationships with clients, program contacts, third-party organizations, families, and support coordinators
- Stay current on program rules, regulations, and implementation needs and explain them to stakeholders
- Act as a communication liaison between clients and Acumen departments
- Receive, research, and resolve client inquiries within contractual timeframes
- Ensure compliance with state and federal guidelines
- Manage escalated issues involving client families and states
- Develop strategies supporting existing-program growth through marketing, education, and community outreach
- Collaborate with internal departments to address issues effectively
- Manage fluctuating call and email volume
- Provide customer service through phone and electronic communication
- Work established hours with occasional weekends, weeknights, and holidays
- Support the company’s compliant cybersecurity posture
- Perform other related duties as assigned
Requirements:
- At least one year of experience with data entry
- Prior experience in customer service and/or client relations
- Ability to work independently with limited supervision
- Effective oral and written communication skills
- Ability to work in a fast-paced environment
- Ability to handle fluctuating inbound and outbound call volume
- Flexible schedule, including weekends, weeknights, and holidays
- Experience working with multiple applications simultaneously
- Ability to prioritize and handle competing requests
- Knowledge of Microsoft Word, Excel, PowerPoint, Internet, Email, and PDFs
- Patience, perseverance, and follow-through mentality
- Attention to detail and critical thinking skills
- Ability to handle responsibility with limited supervision
- High standard of integrity
- Basic math skills
- Organizational skills, time management, and task orientation
- Ability to handle complex clients
- Ability to plan for and meet multiple deadlines
- High school diploma or equivalent; some college preferred (or equivalent work experience)
- Willingness to obtain certain state-required certifications
- Ability to travel, including overnight travel, if required by the program
- Valid driver's license and automobile insurance within the state of residence, if required by the program
- Secure remote workspace with high-speed internet when applicable
- Ability to sit for extended periods and perform repetitive data-entry and office-equipment tasks
- Ability to work under stressful conditions and manage multiple assignments with deadlines
Benefits:
- Company-sponsored medical, dental, and vision insurance for eligible employees and dependents
- Access to additional voluntary benefits
- 401(k) plan after 90 days of continuous employment
- Wellness initiatives
- Employee Assistance Program (EAP)
- Accrued Paid Time Off (PTO)
- Paid Sick Time (PST)
- 14 paid federal holidays annually
- Employee birthday holiday
- Secure remote workspace with high-speed internet when applicable
Similar Jobs
Client Services Agent
Client Services Agent enrolling and supporting self-directed home care clients for Acumen Fiscal Agent. Handling calls, paperwork, data entry, and compliance inquiries remotely.
Director, Client Services – Healthcare
Director managing hospital and health-system client relationships for Access TeleCare, a nationwide acute specialty telemedicine provider. Driving service-line growth, executive partnerships, and client satisfaction.
Client Care Specialist
Remote Client Care Specialist supporting GR8 Global’s Technology Solutions operations. Coordinating client care, software renewals, quotes, training, projects, billing, and sales support.
Client Service Manager
Client Service Manager supporting 150–175 small-business retirement plan clients at JULY. Managing compliance, recordkeeping, advisor questions, and proactive client service remotely.
Client Services Manager
Remote Client Services Manager leading account teams and high-value nonprofit client relationships at ACD Direct. Driving retention, renewals, service quality, escalations, and team performance.
Scheduling, Client Services Coordinator
Remote coordinator organizing vacation schedules, reservations, and itineraries for Never Ending Travels. Supporting clients through planning, communication, documentation, and follow-up.
Scheduling, Client Services Coordinator
Remote coordinator organizing vacation schedules, reservations, and client itineraries for Never Ending Travels. Supporting clients with accommodations, transportation, activities, resorts, and cruises.
Client Service Manager
Client Service Manager supporting commercial insurance clients and renewals at WithCoverage, an AI-powered risk management company. Managing client service processes, coverage inquiries, policies, and claims-related documentation.
Senior Director, Client Services – Travel & Hospitality
Senior Director leading loyalty strategy, client growth, and enterprise relationships for Kobie’s travel and hospitality clients. Guiding analytics, technology, and cross-functional delivery.
Client Services Director
Client Services Director leading Everise’s BPO client programs, relationships, KPIs, and financial performance. Driving service delivery, growth, and cross-functional execution remotely across eligible U.S. states.
Workforce Absence Director – Client Services
Sedgwick client services director managing complex absence and claims programs. Leading renewals, client retention, service strategy, and account teams.
Client Service Analyst – Livechat, Czech
Client Service Analyst supporting Bybit cryptocurrency exchange users via live chat and email. Supervising frontline operations, analyzing performance, and improving customer service processes.
Virtual Assistant – Client Services Manager
Virtual Assistant coordinating client accounts, media campaigns, reporting, and vendors for We Clone You, a virtual assistance company. Supporting campaign execution, optimization, and client retention.
Billing Analyst, Client Service Representative
Billing analyst managing accurate client invoicing for Utility Revenue Services’ utility cost-recovery services. Improving billing workflows with modern tools, including AI, while supporting property-management clients.
Director of Account Management – Client Services
Director leading PharmaForce’s U.S. account management team for 340B and pharmacy solutions. Driving client retention, escalations, team development, and service quality.
National Accounts, Client Services Operations Administrator
Client services administrator managing national pest-control accounts for Rentokil. Resolving customer issues, improving processes, and coordinating field, subcontractor, and operations teams.
Client Services Associate II
Client Services Associate managing Clinical Outcome Assessment licensing and translation services for ICON. Coordinating client proposals, projects, contracts, and delivery across global healthcare research.
Staff Engineer – Client Services
Staff Engineer leading scalable Kotlin backend services for Fanatics Betting & Gaming’s sportsbook app. Driving architecture, engineering excellence, testing, reliability, and multi-team delivery.
Client Services Director
Client Services Director leading qualitative and quantitative life sciences market research accounts for Lumanity. Driving client growth, repeat business, and commercial insights delivery.
Client Services Agent
Client Services Agent enrolling and supporting clients of Acumen, which facilitates services for individuals with disabilities. Handling data entry, paperwork, communications, and client inquiries.