Client Service Specialist
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Job Description
Client Service Specialist coordinating fulfillment projects, orders, inventory, and reporting for Qualfon’s customer service operations. Remote Manila role supporting U.S.-based teams during Eastern Time hours.
Responsibilities:
- Set up items in the Inventory Management System and enter, cancel, or update orders
- Use Excel and in-house systems for tracking data and reporting
- Coordinate projects and client requests from initiation through completion
- Liaise between warehouse operations, account management, and internal departments
- Create and maintain work instructions, process documentation, and business guidelines
- Monitor order fulfillment, inventory movements, shipping activities, and project milestones
- Track timelines and identify risks, delays, and potential service issues
- Escalate operational concerns and facilitate resolution
- Participate in status calls and project reviews
- Review estimates, budgets, and scope changes for accurate execution and billing
- Generate and review reports and provide project updates, performance metrics, and status information to Account Management
- Coordinate inventory returns and material disposition requests
- Support process improvements and recommend operational efficiencies
- Maintain compliance with company policies, client requirements, HIPAA, GMP, GDP, and security standards
- Deliver exceptional customer service and maintain professional communication with stakeholders
Requirements:
- Excellent written and verbal English communication skills
- Strong organizational and time-management skills
- Ability to work independently in a remote environment
- Experience coordinating cross-functional teams across multiple time zones
- Strong attention to detail and analytical abilities
- Project management and workflow coordination experience
- Ability to prioritize multiple projects simultaneously
- Advanced Microsoft Office skills, particularly Excel, Teams, PowerPoint, and Outlook
- Experience with warehouse management systems, order management systems, or inventory platforms preferred
- Strong customer service orientation and professional demeanor
- Ability to identify operational risks and escalate issues appropriately
- Bachelor’s Degree in Business, Marketing, Supply Chain, Logistics, or a related field preferred
- 2–4 years of experience in customer service, project coordination, fulfillment operations, logistics, supply chain, or account management preferred
- Experience supporting U.S.-based operations remotely preferred
- Experience with warehouse, fulfillment, printing, mailing, or eCommerce environments is a plus
- Reliable high-speed internet connection
- Dedicated home office environment
- Ability to work during U.S. Eastern Time business hours or a designated overlap schedule
- Ability to participate in video meetings and maintain regular communication with U.S.-based teams
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