Client Services Director
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Job Description
Client Services Director leading qualitative and quantitative life sciences market research accounts for Lumanity. Driving client growth, repeat business, and commercial insights delivery.
Responsibilities:
- Identify and convert new business opportunities by expanding current accounts
- Take responsibility for the strategic direction, growth and development, and delivery standards for a range of accounts
- Build strong client relationships at the highest level to ensure repeat business
- Meet with clients, maintain regular contact, and upsell wherever possible
- Attend client meetings to demonstrate thought leadership, project excellence, and innovation
- Focus on account planning for growth within key current accounts
- Work with Account teams to plan account development and growth
- Work closely with Account teams to achieve account targets, including increased repeat business year on year
- Work as part of a dedicated team toward agreed annual targets
- Implement new company procedures
- Improve quality and continually innovate
- Seek opportunities to bring new ideas and services to market
- Actively implement and develop company practices
- Act as a role model
Requirements:
- Advanced experience in research or professional services organisation
- Advanced experience in research-based project management role
- Extensive experience in ad-hoc, primary research within a client facing, commercial setting
- Extensive life sciences, healthcare / pharma experience, and therapy area knowledge
- Strong knowledge across research methodologies and practices
- Proven skills and track record in project and account management, with outstanding client communication and influencing skills
- A strong track record at business generation – both with new and existing clients
- Computer proficient: Outlook, Word, PowerPoint and Excel
Benefits:
- Competitive salary plus annual bonus scheme
- Private health insurance plus enhanced dental and optical cover
- Generous pension scheme
- 28 days paid holiday
- Enhanced maternity and paternity pay for employees with 2+ years of service
- Access to comprehensive Mortgage Advisor Service
- Group income protection
- Life assurance coverage at 4x base salary
- EV car scheme and more
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