Client Services Liaison
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Job Description
Client Services Liaison coordinating client programs, risk reduction, and workers’ compensation services. EFI Global provides engineering, investigation, environmental, and specialty consulting.
Responsibilities:
- Serve as a communication resource between clients, unions, company offices, and shareholder groups
- Identify methods of reducing risk cost for clients through analysis and evaluation of conditions and practices
- Measure and evaluate program effectiveness
- Coordinate client programs with company program standards
- Communicate vital information between clients, company, and shareholder groups
- Coordinate client programs and services with company programs and standards of service
- Analyze loss report information and make recommendations for improvements
- Evaluate conditions and practices and recommend procedural improvements
- Identify trends and recommend methods for reducing risk cost for clients
- Accompany client representatives to client sites to direct or train client management staff
- Perform other duties as assigned
- Support the organization's quality program(s)
Requirements:
- Bachelor's degree from an accredited college or university preferred
- Four (4) years of related work experience or equivalent combination of education and experience required
- At least two (2) years of workers' compensation claim experience required
- Risk control experience preferred
- Knowledge of claims management processes and procedures
- Knowledge of risk control in an insurance industry
- Excellent oral and written communication, including presentation skills
- PC literate, including Microsoft Office products
- Analytical and interpretive skills
- Strong organizational skills
- Excellent interpersonal skills
- Excellent negotiation skills
- Good judgment and discretion skills
- Ability to manage multiple projects and set priorities
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
- Ability to travel as required
Benefits:
- Equal Opportunity Employer
- Drug-Free Workplace
- Reasonable accommodations considered when applicable and appropriate
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