Client Support Specialist
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Job Description
Client Support Specialist executing outfitting, taxonomy, and image-editing tasks for Stylitics’ retail AI platform. Supporting enterprise retailer accounts alongside Client Success and operations teams.
Responsibilities:
- Deliver an exceptional level of program support and contract execution for assigned accounts.
- Complete assigned client tasks, including setup checklists, monitoring, priority lists, gallery setup and upkeep, and routine client requests.
- Oversee style attribution of items and support internal taxonomy updates.
- Execute image editing tasks shared with India Ops, and oversee quality and delivery for clients.
- Receive, prioritize and complete assigned client requests in a timely manner.
- Keep the Client Success team member informed of progress, completion and anything affecting delivery.
- Raise questions, blockers and issues early, and flag matters requiring guidance or escalation.
- Follow the direction set by Client Success for each account.
- Follow established workflows, account-specific instructions and task priorities.
- Maintain excellence in process, documentation, organization and delivery.
- Collaborate with Client Success, the Content team, Delivery Operations and India Ops.
- Work with the Client Support Manager on priorities, workload and capacity constraints.
Requirements:
- Proficient in English.
- Bachelor’s degree.
- 0–2 years of experience supporting clients or within operations.
- Ability to manage tasks with detailed requirements and meet tight deadlines.
- Highly organized and detail-oriented, with the ability to manage multiple priorities.
- Solution-oriented and analytics-minded, and proactive in supporting the team.
- Experience within fashion or retail a plus.
- Someone who sees themself working day to day in an environment and culture driven by our values.
Benefits:
- Health insurance options
- Generous paid time off policies
- Working with fun, hardworking, nice people who are committed to making a difference
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