Customer Support Rep
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Job Description
Remote customer support representative assisting members with fitness and wellness benefits. Handling calls, membership questions, gym searches, and light retention conversations for TEKsystems.
Responsibilities:
- Handle inbound or outbound calls regarding fitness and wellness benefits
- Help members understand benefits, locate participating gyms, access classes, and manage memberships
- Provide friendly, patient, and professional customer service
- Accurately document calls
- Meet quality, attendance, and schedule expectations
- Handle occasional light retention or soft-sales conversations
- Complete two weeks of Monday-Friday training from 9:00 AM to 5:30 PM EST
Requirements:
- Strong customer service and communication skills
- Comfortable working in a phone-based environment
- Basic Windows/MS Office skills
- Ability to multitask
- Reliable attendance
- Strong attention to detail
- Ability to hardwire internet with minimum speeds of 50 Mbps download / 20 Mbps upload
- Webcam required for training and meetings
- Ability to work Monday-Friday, 8-hour shifts between 8:00 AM and 8:00 PM EST
- Must not reside in NY, HI, CA, AL, GA, or VA
Benefits:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital coverage
- 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
- Voluntary Life & AD&D insurance for the employee and dependents
- Short- and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
- Computer equipment provided
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