Temporary Customer Service Professional I
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Job Description
Temporary remote customer service professional for Cambia’s health insurance plans. Handling provider and member calls about benefits, claims, and eligibility.
Responsibilities:
- Serve as a guide and advocate for callers
- Answer questions about benefits, claims and eligibility
- Handle incoming calls on recorded lines from providers, members and current or potential subscribers
- Research and resolve questions and complex issues
- Provide accurate, compliant and professional information
- Tailor communications to callers’ needs
- Identify and address potentially difficult issues proactively
- Prioritize caller satisfaction while representing Cambia’s mission and values
- Collaborate with teams and improve skills through feedback and learning
Requirements:
- High school diploma or equivalent
- 6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking, hospital, medical office or similar industry with extensive customer contact; or equivalent combination of education and experience
- Proficient PC skills and ability to navigate multiple applications while on calls
- Ability to apply mathematical concepts and calculations
- Ability to handle sensitive and confidential information with discretion
- Knowledge of medical terminology and coding preferred
- Experience with AI tools and technologies highly desired
- May be required to work overtime and outside normal hours
- High-speed internet connection required
- Private, distraction-free workspace required
- Wired internet connection (not satellite or cellular), with minimum upload speed of 5Mb and download speed of 10Mb for work-from-home option
- Access to a personal mobile device for MFA setup
- Background check required
Benefits:
- Competitive pay
- Career growth opportunities
- Flexible and remote work options
- Work from home options
- Employee resource groups
- Cambia-supported community outreach programs
- Personal mobile device access for MFA setup (required equipment/access support)
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