Acumatica Support Specialist
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Job Description
Acumatica Support Specialist resolving customer ERP issues for a growing consulting firm. Providing troubleshooting, training, and product guidance across remote client engagements.
Responsibilities:
- Respond to customer questions and technical issues by phone, email, and chat
- Investigate Acumatica issues, identify root causes, and deliver fixes that keep customers running smoothly
- Walk customers through troubleshooting with clear, step-by-step guidance
- Partner with internal teams to track and resolve open issues
- Keep thorough records of tickets and resolutions, and share insights that improve the support process
- Train customers on features and best practices so they get more value from the system
- Build strong Acumatica product knowledge, including features, benefits, and customization options
- Keep learning as the product and industry evolve
Requirements:
- Bachelor’s degree in computer science, information technology, or a related field, or equivalent experience
- Experience supporting ERP software or providing technical software support
- Strong troubleshooting and analytical skills, with the ability to diagnose issues quickly
- Clear written and verbal communication and a customer-first attitude
- Ability to manage and prioritize several support requests at once
- Acumatica experience, or experience with a comparable mid-market ERP (preferred)
- Familiarity with cloud or SaaS platforms (preferred)
Benefits:
- Medical, dental, and vision insurance
- Company-paid short-term disability, long-term disability, and life insurance
- Paid time off and paid holidays
- 401(k) with company contribution and profit sharing
- Paid volunteer time
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