Customer Care Specialist – P&C Licensed
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Job Description
Customer Care Specialist supporting policyholders with commercial insurance servicing, billing, and claims inquiries. Delivering remote, customer-focused support that improves retention and first-contact resolution.
Responsibilities:
- Deliver timely, accurate, and professional support in a fast-paced call center environment
- Answer customer questions through phone, email, forms, chat, voicemail, and other support channels
- Respond to inbound customer care requests
- Assist with basic policy changes, billing and payment questions, documentation requests, and account support
- Handle general claims inquiries, claim status requests, first notice of loss submissions, and claims-related support
- Collaborate with the Claims team on communication, escalation, and resolution of customer needs
- Support customer satisfaction, policy servicing, account retention, first-contact resolution, and positive customer experiences
- Document customer interactions, actions taken, next steps, and follow-up items accurately
- Monitor assigned queues and respond within internal service-level expectations
- Escalate complex, urgent, or sensitive issues to senior specialists, leads, or leadership
- Participate in product, system, process, and compliance training
- Build customer relationships by understanding needs, offering guidance, and delivering clear solutions
- Support a positive, collaborative, service-focused team environment
- Report system issues, access concerns, bugs, or workflow interruptions to Leads
- Perform other duties as assigned
Requirements:
- Active Property & Casualty Insurance License required
- 2+ years of insurance sales support or other insurance-related service work
- 3+ years of remote, call center, online service, or sales experience
- Highly motivated and goal oriented
- Strong time management and organizational skills
- Punctual, reliable, and responsible
- Exceptional interpersonal and client service skills
- Detail oriented with superior organizational skills
- Ability to collaborate with others and work as a team player
- Ability to multitask in a fast-paced, evolving environment
- Proficient in MS Office and related computer software
- Excellent collaboration skills; self-motivated and willing to take initiative
- Must be authorized to work in the United States without current or future visa sponsorship
Benefits:
- 100% remote
- Health insurance through Aetna (100% of premiums paid)
- Dental and vision insurance through Guardian (100% of premiums paid)
- Basic life insurance (100% of premiums paid)
- Flexible spending account (FSA) or health savings account (HSA)
- 401K plan with up to 4% match and immediate vesting
- Flexible PTO policy offering up to 4 weeks in the first 12 months; typically up to 5 weeks per calendar year thereafter
- 12 company-paid holidays each year
- Continuing education annual stipend
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