Clinical Care Counselor
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Job Description
Clinical Care Counselor serving as a key clinical expert for patients undergoing Caris Detect MCED test. Educating and coordinating care while addressing patient concerns with empathy and compassion.
Responsibilities:
- Deliver a high-touch, concierge-style experience that reflects a patient-first philosophy
- Provide pre- and/or post-test education for patients interested in or undergoing Caris Detect MCED testing, including explanation of test purpose, capabilities, limitations, and result types
- Communicate complex genomic and probabilistic information in a clear, patient-friendly manner
- Address patient concerns, anxiety, and uncertainty with empathy and professionalism
- Reinforce appropriate expectations regarding screening, follow-up, and ongoing care
- Incorporate patient feedback to improve satisfaction, trust, and engagement
- Interpret MCED test results within the context of patient history and risk factors
- Provide evidence-based guidance on recommended next steps
- Support patients and providers in understanding clinical implications, limitations of MCED testing, and appropriate diagnostic pathways and next steps
- Partner with providers to ensure timely and appropriate follow-up care, including: Diagnostic imaging, specialist referrals, and primary care coordination
- Help guide escalation pathways and follow up care for complex or high-acuity cases
- Support continuity of care across healthcare settings
- Collaborate with Medical affairs (clinical accuracy and education), Product teams (patient and provider experience design), and Commercial teams (consistent messaging)
- Provide insights to improve test reporting, patient communication strategies, and clinical workflow design
- Ensure all patient interactions comply with HIPAA and privacy regulations, clinical and laboratory guidelines, and internal SOPs
- Document patient interactions accurately and consistently
- Participate in quality assurance and continuous improvement initiatives
Requirements:
- Master’s degree in Genetic Counseling OR advanced Nursing degree (MSN or NP), OR BSN with oncology/navigation experience
- Board certification (or eligibility) by the American Board of Genetic Counseling (ABGC) or relevant credentialing body
- 2+ years of clinical experience in genetic counseling, oncology nursing, patient navigation, or related field
- Demonstrated experience in patient-facing counseling and education
- Strong ability to communicate complex or uncertain results effectively
- Familiarity with the U.S. healthcare system, including referrals and diagnostic pathways
Benefits:
- Highly competitive and inclusive medical, dental and vision coverage options
- Health Savings Account for medical expenses and dependent care expenses
- Flexible Spending Account to pay for certain out-of-pocket expenses
- Paid time off, including: vacation, sick time and holidays
- 401k match and Financial Planning tools
- LTD and STD insurance coverages, as well as voluntary benefit options
- Employee Assistance Program
- Pet Insurance
- Legal Assistance
- Tuition Assistance
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