Clinical Care RPM LVN
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Job Description
Remote LVN/LPN managing RPM alerts, wellness assessments, and high-volume patient calls. Supporting Nsight Health’s technology-enabled chronic-care platform through telephonic clinical interventions.
Responsibilities:
- Manage high-volume inbound and outbound telephonic patient interactions in a centralized clinical call center
- Conduct 70–90 outbound calls per day to check in on patients and address health concerns
- Handle inbound calls, triaging and routing them according to clinical urgency
- Route non-clinical calls to appropriate company departments
- Monitor and respond to Remote Patient Monitoring alerts in real time, escalating clinically indicated concerns
- Collaborate with providers to coordinate timely patient care by telephone
- Perform monthly wellness assessments and comprehensive chart reviews
- Document all patient interactions in the clinical platform in real time
- Meet or exceed care quality, patient engagement, call handle time, response time, and protocol adherence metrics
- Pivot among RPM adherence calls, onboarding calls, and chart reviews to support departmental goals
- Maintain compliance with company policies and applicable regulations
- Perform other duties as assigned
Requirements:
- Active compact LVN/LPN license required
- Proficient with computers, EMRs, and telehealth tools
- Strong communication and organizational skills
- Demonstrated AI fluency; actively uses tools such as Claude, ChatGPT, or workflow automation in daily work
- Ability to work in a fast-paced, high-volume call center environment with back-to-back patient interactions
- Comfort with performance-based metrics and accountability to daily, weekly, and monthly targets
- Ability to multitask across multiple technology platforms simultaneously
- Prior call center or high-volume telephonic care experience
- Familiarity with RPM devices, including blood pressure cuffs, glucometers, pulse oximeters, and weight scales
- Minimum internet speed of 50 Mbps download / 10 Mbps upload
- Hardwired internet connection required; no Wi-Fi
- Speed test submission required during the offer process
- Private, HIPAA-compliant workspace
- Must be available for rotating holidays
- Mandatory coverage of a minimum of two weekends per month
- Four-week training attendance is mandatory, Monday through Friday, 9:00 AM–6:00 PM Eastern Time
- At least 1 year of nursing experience preferred; RPM, telehealth, or chronic care experience is a plus
Benefits:
- Evening Differential: +$1.50/hour for hours worked after 7:00 PM
- Late-Night Differential: +$2.00/hour for hours worked after 10:00 PM
- Weekend Differential: +$1.50/hour for all hours worked Saturday and Sunday
- Sign-On Bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at time of payout
- Monthly Bonus Potential: Up to $1,500 per month based on patient engagement and performance goals
- 5% Bilingual Pay Allowance
- 11 Paid Company Holidays annually
- Paid Time Off (PTO)
- Medical, Dental, Vision, and supplemental insurance options
- 401(k) Plan with 3.5% Company Match
- Company-provided equipment
- Four-week comprehensive training program
- Remote work arrangement
- Private, HIPAA-compliant workspace requirement
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