Cloud Applications Engineer
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Job Description
Cloud Applications Engineer operating and supporting Aderant’s cloud business-management software for law firms and professional services organizations. Maintaining environments, resolving incidents, and monitoring platform performance.
Responsibilities:
- Participate in the day-to-day operations of Aderant’s cloud products and offerings
- Maintain and review environments for Aderant’s clients and project teams
- Respond to and resolve requests and incidents for Aderant’s customers and partners
- Monitor platforms and resolve platform alerts
- Support internal and external clients working on Aderant’s cloud solutions
- Execute and contribute to best practices in Expert operations
- Implement and enhance maintenance routines for Sierra environments
- Collaborate with other Aderant departments and represent the operations team
- Prioritize workload and assist with documentation and reporting as needed
Requirements:
- Experienced application support specialist
- Comfortable diagnosing application performance and system availability using operating system metrics, logs, and applicable utilities in production environments
- Ability to use online documentation/resources and logical problem-solving to explore new technologies and resolve software issues
- Well versed in Windows-based application environments
- Experience working with relational databases, preferably SQL Server
- Understanding of processes and business functions common in client-server application environments
- Previous use or experience in practice management systems such as Aderant Expert is a plus
- Familiarity with Windows Server administration, including IIS, PowerShell, and Active Directory
- Knowledge of managed service approach and procedures
- Proven ability to work independently and within a team environment
- Curiosity of technology and willingness to learn
Benefits:
- Culture of innovation, collaboration, and personal growth
- Diverse teams encouraged to bring their whole selves to work
- Opportunity to work for a cutting-edge global software company
- Dynamic, collaborative team environment
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