Cloud Engineer I – Azure
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
L1 Azure infrastructure support engineer monitoring and troubleshooting Windows and Linux cloud systems. Supporting Rackspace Technology’s managed cloud operations for enterprise customers.
Responsibilities:
- Monitor Azure infrastructure, applications, and services using approved monitoring tools
- Acknowledge, triage, and respond to alerts and incidents within agreed SLAs
- Perform first-level troubleshooting and resolution of infrastructure issues
- Escalate unresolved or complex incidents to L2/L3 support teams
- Participate in major incident bridges and provide timely updates
- Document incidents, service requests, and resolutions accurately
- Monitor and support Azure Virtual Machines running Windows and Linux
- Perform routine operational tasks on Azure resources
- Monitor Azure networking components including Virtual Networks, Load Balancers, and VPN connections
- Support Azure Backup and recovery operations
- Assist with storage administration and capacity monitoring
- Validate scheduled jobs and maintenance activities
- Perform routine health checks on servers and infrastructure components
- Support patching and maintenance activities
- Troubleshoot Windows Server and Linux patching and backup issues
- Execute standard service requests and operational tasks
- Support approved changes under supervision and validate system health before and after changes
- Maintain operational records and change documentation
- Maintain and update operational runbooks, SOPs, and knowledge articles
- Provide detailed shift handovers to incoming support teams
- Communicate with customers, vendors, and internal stakeholders
- Participate in process improvement initiatives and operational reviews
Requirements:
- Bachelor’s degree in information technology, Computer Science, Engineering, or Graduate, or equivalent practical experience
- 1–3 years of experience in Infrastructure Support, Cloud Operations, Service Desk, or Technical Support
- Exposure to Microsoft Azure environments preferred
- Experience supporting Windows and Linux operating systems
- Foundational Microsoft Azure cloud knowledge
- Basic system administration skills
- Basic knowledge or operational support experience with Azure Virtual Machines, Virtual Networks, Network Security Groups, Storage Accounts, Azure Backup, Azure Monitor, Log Analytics Workspace, Azure Alerts and Action Groups, Azure DNS, and Recovery Services Vault
- Windows administration, Event Viewer analysis, disk and file system management, and service monitoring
- Basic PowerShell knowledge
- Linux administration, service management, log analysis, and basic shell scripting
- Experience or exposure to Azure Monitor, AlertOps, or other infrastructure monitoring tools
- Experience using ITSM platforms such as ServiceNow or HaloITSM
- Understanding of cloud security concepts
- Exposure to Azure DevOps and automation tools
- Familiarity with backup and disaster recovery concepts
- Understanding of ITIL processes and best practices
- Strong troubleshooting and analytical skills
- Excellent verbal and written communication skills
- Ability to work effectively in a 24x7 rotational shift environment
- Strong attention to detail
- Good documentation and reporting skills
- Ability to prioritize tasks and manage multiple incidents simultaneously
- Team-oriented mindset with willingness to learn new technologies
Benefits:
- Equal employment opportunity regardless of legally protected characteristics
- Disability or special-needs accommodation available upon request
Similar Jobs
DevOps Cloud Engineer
Senior DevOps Engineer improving Azure cloud reliability, security, and automation for Evernorth Health Services. Building CI/CD, Kubernetes, Terraform, and AI-assisted engineering capabilities.
Cloud Engineer II
Cloud Engineer II supporting customer AWS infrastructure for Rackspace Technology, an enterprise cloud and AI operator. Troubleshooting incidents, managing changes, and resolving complex infrastructure issues.
AI Delivery Engineer – AWS Bedrock
AI delivery engineer building production generative-AI applications on AWS Bedrock for Kunai’s financial-services clients. Translating workflows into secure, tested solutions and enabling client engineering teams.
Senior Data Engineer, AWS, Databricks
Senior Data Engineer building AWS and Databricks data platforms for GDIT’s federal court modernization program. Delivering secure pipelines, governance, migration, analytics, and AI/ML capabilities.
Senior Engineer – Cloud
Cloud engineer building scalable systems and automation for CrowdStrike’s Falcon Complete cybersecurity platform. Improving reliability, observability, and analyst protection workflows.
Senior Software Engineer, Cloud Platform
Senior Software Engineer building NVIDIA accelerated compute cloud services. Developing scalable automation for hardware, networking, and multi-tenant infrastructure.
Java Developer, AWS, Terraform, Python
Java Developer desarrollando soluciones Java sobre AWS para knowmad mood, compañía de transformación digital. Trabajo con microservicios, arquitectura hexagonal, Terraform y Python.
Cloud Engineer
Ingénieur Cloud chez Synapsys, société de conseil en transformation des infrastructures IT. Conception d’environnements cloud sécurisés, automatisés et observables.
AWS Cloud Engineer
AWS Cloud Engineer designing secure IL6 infrastructure, backend services, and databases. Supporting North South Consulting Group’s mission-critical government and DoD programs.
Cloud Engineer, GCP, BigQuery, TypeScript
Cloud Engineer building TypeScript and Node.js data collection systems across GCP. Managing BigQuery pipelines, containers, Terraform infrastructure, and automated deployments.
Azure Cloud Engineer
Azure Cloud Engineer supporting VDOT tolling infrastructure through Azure administration, networking, security, and automation. Maintaining secure cloud environments with PowerShell, Python, Terraform, and Entra ID.
Salesforce Marketing Cloud Architect
Salesforce Marketing Cloud Architect designing Salesforce Marketing Cloud solutions for VXForward’s technology clients. Building integrations, data models, campaigns, and scalable omnichannel engagement platforms.
Senior Backend Engineer, Cloud Platform
Senior Backend Engineer building scalable AWS and EKS infrastructure for ClickUp’s AI-powered workspace. Improving reliability, security, and cost efficiency across multi-region systems.
Lead Cloud Architect
Lead cloud architecture for C5MI’s secure federal SAP S/4HANA modernization programs. Direct infrastructure, authorization, resilience, and platform engineering for mission-critical defense environments.
Service Cloud Developer
Salesforce Service Cloud Developer building scalable customer-service solutions for Spyrosoft, a software engineering company. Integrating Salesforce with enterprise platforms and automating global service processes.
Principal Cloud Computing Engineer
Principal Cloud Engineer building secure AWS and OCI infrastructure, data pipelines, and AI automation. Supporting SAIC’s regulated U.S. Government technology missions from design through production.
Data Engineer, Azure, Fabric, Databricks
Data Engineer building scalable Azure, Microsoft Fabric, and Databricks lakehouse platforms for Collectiv, an analytics, planning, and AI consulting firm. Enabling reporting, self-service BI, and advanced analytics.
Cloud Engineer, Career Ambition
Cloud Engineer delivering cloud infrastructure and deployment projects for Auralis Group, a German software innovation studio. Developing software, supporting startups, and working with AI and quantum technologies.
Online Visiting Professor – Cloud Computing
Online Cloud Computing Professor teaching undergraduate and graduate students at DeVry University. Developing cloud-computing lessons, assessments, and technology-enhanced learning experiences.
SAP Public Cloud Architect
SAP Public Cloud Architect designing and governing S/4HANA Cloud ERP transformations for Atos digital services clients. Leading architecture, presales, SAP Activate delivery and Clean Core adoption.