Cloud Engineer I
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Job Description
Cloud Engineer I supporting Rackspace Technology’s multicloud solutions through AWS, Kubernetes, CI/CD, patching, and production operations. Handling L1 tickets, incidents, deployments, and troubleshooting.
Responsibilities:
- Handle BAU tickets, service requests, incidents, and operational tasks
- Perform basic administration and troubleshooting of AWS services and Amazon EC2 instances
- Support applications and workloads running on Amazon EKS
- Perform basic Kubernetes troubleshooting covering Pods, Deployments, Services, ConfigMaps, Secrets, Logs, and basic networking issues
- Support application deployments using Helm Charts
- Assist with SSL/TLS certificate installation, renewal, and basic troubleshooting
- Support and troubleshoot CI/CD pipelines using Jenkins for application build and deployment activities
- Use Ansible for standard configuration management and automation
- Support AWS Security Groups and troubleshoot basic inbound and outbound rules
- Perform Linux and Windows Server patching
- Perform initial troubleshooting for Linux and Windows operating system issues
- Support standard infrastructure changes through existing Terraform code
- Review Terraform plans and troubleshoot common Terraform deployment issues
- Troubleshoot cloud infrastructure, servers, Kubernetes, application deployments, CI/CD pipelines, network connectivity, and SSL certificates
- Follow established SOPs, runbooks, change procedures, and operational processes
- Participate in on-call support and respond to production alerts/incidents
- Perform initial incident analysis and escalate complex issues to L2/L3 teams when required
- Document troubleshooting steps, resolutions, and operational changes in tickets
Requirements:
- Good foundational knowledge of cloud infrastructure, DevOps tools, Linux/Windows administration, troubleshooting, and production support
- Good understanding of AWS, Amazon EC2, Amazon EKS, RDS, Kubernetes, Helm, SSL/TLS certificates, CI/CD, Jenkins, Ansible, Terraform, AWS Security Groups, Linux Administration, Windows Server Administration, Linux & Windows Patching, Basic Networking, Infrastructure Troubleshooting, Application Deployment Troubleshooting, and Production Support / On-Call Support
- Ability to independently handle routine operational activities and standard BAU tickets using existing documentation, SOPs, Terraform modules, pipelines, Helm charts, and automation
- Ability to collect required information and escalate complex issues to appropriate L2/L3 engineers
- Ability to participate in on-call support and respond to production alerts/incidents
Benefits:
- Equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic
- Disability or special-need accommodation available upon request
- Named a best place to work according to Fortune, Forbes and Glassdoor
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