Cloud Operations Engineer
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Job Description
Cloud Operations Engineer monitoring cloud infrastructure and application health, ensuring timely triage and resolution of production issues. Collaborating across teams to maintain service health.
Responsibilities:
- Monitor cloud infrastructure and application health using observability tools
- Perform Tier 1 incident triage, document findings, and escalate appropriately
- Support/coordinate mobile application release processes.
- Manage SSL/TLS certificate lifecycle activities, including renewals and proactive expiration monitoring.
- Proactively identify patterns in incidents or alerts and implement improvements that reduce operational toil and increase platform stability.
- Collaborate cross-functionally with SRE, Development, Security, Product, and Support.
Requirements:
- Bachelor's degree or 3 years equivalent experience
- Exceptional written and verbal communication skills.
- Detail-oriented.
- Strong sense of ownership, and integrity.
- Effective collaboration skills with a proven ability to work cross-functionally in order to establish and meet shared business goals.
- Experience with a monitoring platform (Cloudwatch, Grafana, etc.)
- Familiarity with automation/orchestration tools
- Familiarity with Atlassian suite or similar tools
- Experience with AWS preferred
- Cultural fit. Humility. Willing to walk in the mud.
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