Collector I
Posted 23ds ago
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Job Description
Collector role at Navient assisting consumers with student loan repayments and payment arrangements. Utilizing communication skills and compliance knowledge to navigate financial solutions for customers.
Responsibilities:
- Communicate with account holders regarding the repayment of their defaulted student loan.
- Profile borrowers and obtain financial information.
- Update demographic and financial information on each call.
- Negotiate payment arrangements.
- Refer accounts for legal if applicable.
- Perform Skip Tracing.
- Use skip-tracing tools.
- Effectively communicate with third parties.
- Ensure all accounts are worked within client standards and Federal Regulations.
- Maintain clear, concise, and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company specifications.
- Maintain continuing education, training in industry career development.
- Maintain current knowledge of and comply with all federal and state rules and regulations governing collections including FDCPA, Privacy Act, FCRA, etc.
- Attend training sessions.
- Integrate information obtained through training sessions and policy changes immediately into daily routine.
Requirements:
- High School Diploma/ GED/ equivalent.
- Progressive work experience.
- 3rd party collection environment preferred.
- PC experience in a windows environment.
- Basic keyboarding skills.
- Previous sales or customer service experience preferred.
- ACA certification.
- Knowledge of the Fair Debt Collection Practices Act (FDCPA).
Benefits:
- Paid time off that begins accruing on Day 1, plus My Day and paid company holidays.
- Medical, dental, and vision coverage for eligible employees and dependents, with access to health advocacy support.
- A 401(k) plan with employer match to support long‑term financial security.
- Company‑paid basic life insurance and short‑ and long‑term disability coverage.
- Employee Assistance Program (EAP) and wellbeing resources, including digital health and chronic‑condition support.
- Family planning resources.
- Pet insurance.
- Learning, development, and career growth opportunities through tuition reimbursement and our e-learning platform.
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