Collector
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Job Description
Remote B2B Collector recovering past-due accounts for Cadex’s global order-to-cash management business. Negotiating payments, resolving disputes, and managing commercial claims.
Responsibilities:
- Collect past-due B2B accounts on behalf of Cadex clients
- Meet or exceed collection and revenue goals
- Work assigned accounts efficiently and meet productivity and activity goals
- Provide professional service and communication to customers and clients
- Make payment demands, resolve disputes, negotiate settlements and payment plans, and use other collection techniques
- Communicate via telephone, email, and postal letters
- Accurately update the proprietary collection system and customer records
- Follow client-specific account-handling instructions, treatment plans, procedures, skip-tracing, and quality-assurance requirements
- Maintain confidentiality and organized electronic files
- Respond to customer and client correspondence
- Analyze claims and make settlement and payment-plan recommendations
- Identify and implement process improvements
- Collaborate with client-facing departments and colleagues across countries and cultures
- Assist with operational projects, training, and backup coverage for operational departments
- Perform other duties as requested
Requirements:
- High School Diploma or General Education (GED)
- 1–3 years’ experience in collections, B2B collections, or an accounts receivable role
- Strong computer skills, especially Microsoft Office
- Proficient written and telephone communication and comprehension skills
- Ability to make demands for payment and negotiate favorably for the company and clients
- Ability to professionally respond to confrontational or evasive conversations and de-escalate emotion
- Basic mathematical skills
- Basic telephone and calculator skills
- Fluency in English
- May be required to obtain licenses in various states; Cadex will apply for and obtain required licenses
Benefits:
- Monthly performance bonuses of $350 to $700 or 4% commission
- Uncapped 4% commission on all fees collected
- Medical and dental coverage, with 80% single and 60% family coverage paid by Cadex
- 401(k) with a 4% match
- Company-paid life insurance
- Long-term disability insurance
- Generous PTO/sick leave and other paid emergency leave
- 6 weeks of partial salary for parental leave
- Monday through Friday day shift; no nights or weekends
- Cross-training and transfer opportunities
- Company-provided equipment
- Remote work environment
- Supportive 60-day ramp period without individual revenue goals
- Stable and professional work environment
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