Conversational AI Designer
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Job Description
Conversational AI Designer at TTEC Digital designing AI solutions for improved customer experiences across channels. Working with clients to leverage Google’s CCAI tech stack.
Responsibilities:
- Design and develop conversational AI solutions using Google CCAI.
- Interface with clients to develop user journeys/experiences, and influence decision-making as it relates to defining impactful experiences via AI.
- Create sample dialogs, conversational flow diagrams, and prototypes to effectively communicate voice and digital interactions and design ideas leveraging AI.
- Create and promote conversation design best practice standards, reusable design patterns, and processes.
- Guide intent identification and the associated phrases, entities, contexts, and business rules that define distinct conversational experiences.
- Apply concepts and practices related to NLP/NLU, sentiment analysis, Intent classification, dialog flows, text-to-speech, and speech-to-text to the conversational design process.
- Understand how data from API calls, databases, and other underlying technologies fit into experience design and collaborate with developers on solutions.
- Participate in playback sessions, QA reviews, and go-live support.
- Analyze data to identify trends and optimize conversational performance.
- Support ongoing monitoring and iterative improvements of deployed AI products.
- Leverage data sets to integrate information and identify trends that result in actionable insights for improvement to CCAI solutions and customer experience.
Requirements:
- 5+ years of experience in conversational design, ideally in fast-paced environments
- Hands-on experience with one or more of Google Dialogflow, Amazon Lex, Tensorflow, IBM Watson, AWS AI APIs, or Microsoft Bot Framework
- Familiarity with Gen AI design (prompt engineering, chaining, etc)
- Strong grasp of NLP fundamentals and machine learning concepts
- Excellent communication, time management, and leadership skills; flexible and adaptable team player; and resourceful in delivering high-quality work
- Ability to work independently with minimal guidance
- Demonstrated ability to multitask and work effectively on several projects simultaneously in a fast-paced environment
- Strong interpersonal skills, with the ability to listen and build rapport with various clients and teams
- Bachelor's Degree in HCI, technology, design program, or direct and applicable work experience
- Desired, not required:
- Master’s degree or PhD in computer science, computational linguistics, human-computer interaction, user interface design, or other related technical or quantitative field from an accredited college or university
- Experience managing and implementing conversational AI solutions and/or chatbots in a professional services environment.
- Experience in design thinking workshops, extracting human-centered insights from key stakeholders, SMEs, and users, facilitating ideation, and aligning vision
Benefits:
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
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