Corporate Travel Consultant

Posted 75ds ago

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Job Description

Corporate Travel Consultant managing travel arrangements for corporate clients in Australia. Delivering exceptional service with a focus on client satisfaction in a remote team environment.

Responsibilities:

  • Advise and arrange travel for corporate business customers (both individuals and groups)
  • Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
  • Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
  • Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided
  • Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
  • Use positive telephone service techniques and act on special customer requests
  • Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

Requirements:

  • Passion for excellence in client service, including proactive anticipation of needs
  • Native GDS expertise (Sabre or Amadeus is Preferred)
  • Professional communication (written and verbal)
  • Attention to detail
  • Act with integrity, and look after personal traveler information
  • Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
  • Resolving customer issues quickly and independently / with supplier
  • Teamwork and openness to feedback

Benefits:

  • Health and welfare insurance plans
  • Retirement programs
  • Parental leave
  • Adoption assistance
  • Wellbeing resources