VIP Travel Consultant – Tourism
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Job Description
Consultant for VIP travel services managing high-standard tourism experiences. Providing personalized support for executive travel and strengthening VIP client relationships.
Responsibilities:
- Provide personalized service to executives, directors and strategic clients, ensuring excellence, discretion and agility;
- Identify clients' profiles, preferences and specific needs, proposing solutions aligned with expected standards;
- Provide consultative support on destinations, fares, rules, documentation, policies and special services;
- Build and maintain close, ongoing relationships with VIP clients to strengthen trust and loyalty;
- Prepare itineraries, cost estimates and customized travel solutions for domestic and international trips;
- Make reservations for flights, accommodation, transfers, rentals, insurance and ancillary services;
- Coordinate special requests, emergency changes and specific needs of executives and companions;
- Ensure travel arrangements comply with corporate policies and individual client preferences;
- Negotiate commercial terms, special rates and exclusive services with suppliers and partners;
- Close sales and follow the entire commercial cycle through to the completion of the trip;
- Identify upsell and cross-sell opportunities for premium products and experiences;
- Actively follow up on proposals and monitor conversion and satisfaction indicators;
- Issue tickets, vouchers and reservations in GDS systems, tour operators and specialized suppliers;
- Process requests for rebooking, cancellation, refunds and operational contingencies;
- Ensure information is updated and recorded in the CRM and corporate systems;
- Manage travel-related documentation, payments and administrative outstanding items;
- Support clients during and after travel, ensuring rapid resolution of requests and an excellent experience;
- Proactively act to mitigate operational problems and impacts on the client;
- Collect feedback and propose improvements to VIP service processes;
- Identify opportunities for loyalty, repeat purchases and expansion of the commercial relationship;
- Stay up to date on premium travel trends, destinations, suppliers and exclusive services;
- Participate in trainings, events and certifications provided by tour operators and strategic partners;
- Monitor market practices and opportunities that add value to the VIP client experience.
Requirements:
- High school diploma;
- Experience serving clients in the premium tourism segment and high-end travel;
- Advanced knowledge of domestic and international destinations, suppliers, exclusive experiences and luxury services;
- Experience with GDS (Global Distribution System) tools, including issuing, rebooking, fare interpretation and reservation management;
- Experience in consultative sales, negotiation and personalized service for high-complexity requests;
- Knowledge of CRM and customer relationship management, including tracking travel history and commercial opportunities;
- Experience planning and organizing executive and VIP travel, focusing on logistics, personalization and contingency management;
- Experience negotiating with premium suppliers to obtain rates, benefits and special conditions;
- Strong customer service orientation and delivery of premium experiences, with a focus on loyalty and relationship excellence;
- Advanced English for communication with international suppliers and support for international travel;
- Intermediate Spanish for operational support and communication in international travel;
- Intermediate knowledge of Microsoft Office and digital tools for creating controls, reports and corporate communication.
Benefits:
- Attendance Bonus: Three days off per year for you to use as you wish;
- Education Assistance: Real support for your growth! 50% coverage for courses aimed at your development, available after 1 year with the company;
- Home Office Allowance: A monthly stipend to help with remote work expenses;
- Childcare Assistance: Additional support for employees with children up to 6 years old;
- Christmas Basket: At the end of the year, receive a special bonus to celebrate with your family;
- Health Insurance: Nationwide coverage with co-payments;
- Dental Plan: Comprehensive dental coverage to take care of your oral health;
- Private Pension Plan: The company contributes alongside you to ensure greater financial security;
- Life Insurance: Peace of mind for today and tomorrow. Protection so you can live with more ease and security;
- TRIB PASS – Leisure and Tourism Platform: Discover amazing experiences more easily. Bancorbrás subsidizes 50% of the monthly fee, and you enjoy the rest;
- Meal/Food Allowance (Caju Card): Granted per day worked and widely accepted. You choose how to use it: for groceries or daily meals;
- Wellhub (Gympass): Movement, health and well-being! Access to thousands of gyms through the most complete fitness platform.
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