Counseling Coordinator
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Job Description
Virtual Counseling Coordinator managing patient communication and executing virtual group therapy sessions. Supporting opioid use disorder treatment across multiple states with focus on patient care and follow-up.
Responsibilities:
- Manage multiple priorities in a fast-paced environment, balancing scheduling, patient communication, and group session coordination
- Coordinate and oversee real-time execution of virtual group therapy sessions
- Monitor and manage Zoom rooms to ensure patients are attending the correct sessions
- Conduct proactive, targeted outreach to patients via phone, text, and other communication channels
- Reduce no-show rates by reinforcing appointment adherence and engagement
- Identify patients who miss scheduled sessions and follow up to re-engage them in treatment
- Ensure treatment plans are created and aligned with scheduled services
- Support continuity of care through consistent patient follow-up and communication
- Assist PAC leadership with administrative tasks and special projects as needed.
- Work with centers to ensure availability for group therapy sessions. Delivery of virtual sessions links.
- Demonstrate exemplary patient service.
- Assist with other duties as directed.
- Handle after-hours chat and direct feedback inquiries.
- Work independently with no immediate supervisor or team lead support.
Requirements:
- Proven experience in working directly with patients with SUD
- Previous healthcare, medical back-office experience, or customer service experience required
- Compassion and desire to help people.
- Excellent Customer Service skills required
- Excellent written and verbal communication skills required
- High School Diploma/GED
- Must be able to prioritize and multi-task
- Able to sit for long periods of time
- Virtual platform knowledge including Doxy.me and Zoom
Benefits:
- Have a daily impact on many lives
- Excellent training if you are new to this field.
- Community events that promotes belonging and education
- Includes but not limited to community cook outs, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events.
- Opportunity to save lives everyday!
- Medical, Dental, and Vision Insurance
- PTO
- Variety of 401K options including a match program with no vesture period
- Annual Continuing Education Allowance (in related field)
- Life Insurance
- Short/Long Term Disability
- Paid maternity/paternity leave
- Mental Health day
- Calm subscription for all employees
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